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DL360 G5 NIC not reachable

Thomas Bauer_3
Frequent Advisor

DL360 G5 NIC not reachable

Hi Forum,

we have two DL360 G5 running in a Cluster with W2K3.
Every week we have the Problem that on of the two Servers in the Cluster is not reachalbe anymore via NIC.

We called HP and they said thatr there is a Problem with the DL360 G5 and the NIC when using W2k3 Sp2.

They exchanged the board but this was not the reason.

So we called again but we did not get any information what the problem with W2K3 Sp2 and the DL306 G5 realy is.

Does anybody have an idea how to solve the problem?

Thx
Thomas
12 REPLIES
James ~ Happy Dude
Honored Contributor

Re: DL360 G5 NIC not reachable

Hello Thomas,

How many NIC are we talking about ?

Are the Firmware & the PSPs up to date ?

Use Firmware CD 7.9 & PSP 7.9

Also, if the NICs are Teamed.. R u using the Latest NIC teaming Software ?

Is TOE enabled ?

You mentioned this to happen Every Week, is there a Specific time ?
like as.. when a Scheduled backup occurs ?

Regards,
James.
Thomas Bauer_3
Frequent Advisor

Re: DL360 G5 NIC not reachable

Hi James,

we updated the Server with the lastest Maintance CD.

We are talking about one NIC / the onbaord NIC. This is connected to a switch (Alcatel) together with all other servers in the rack

The second NIC is uesed for the Cluster.

I do not know if TOE is enabled, I will check this.

We could find any pired of time when it happens. But it is every week at different times. There is no backup of the system at this times.

Regards,
Thomas
KarloChacon
Honored Contributor

Re: DL360 G5 NIC not reachable

hi

like James says

there some issues with TOE, Chimney ans RSS (SP2 includes all these capabilities by they are not working properly)
check this for instance

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1158952
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1156497

-> netsh int ip set chimney disabled

regards
Didn't your momma teach you to say thanks!
HP_Sammy
Trusted Contributor

Re: DL360 G5 NIC not reachable

Hi Thomas

try this older driver and i think this will work :

http://h18023.www1.hp.com/support/files/server/us/download/26385.html

Cheers :)
Thomas Bauer_3
Frequent Advisor

Re: DL360 G5 NIC not reachable

Hi Sammy,

Thanks for the Information.
We will try out if this driver will solve the problem.

Thx
Thomas
KarloChacon
Honored Contributor

Re: DL360 G5 NIC not reachable

hi

just in case if Sammy's recommendation does not work

- uninstall all hp components on Add/remove programs
- uninstall Network configuration utility(NCU)(from the NIC in local area connection - in case NCU was installed with PSP 7.9 )
- reboot the machine
- and install PSP 7.7
http://h18023.www1.hp.com/support/files/server/us/download/26020.html

- and try again

regards
Didn't your momma teach you to say thanks!
Blazhev_1
Honored Contributor

Re: DL360 G5 NIC not reachable

Hi,

I think that PSP 7.9. , TOE & RSS disabled and latest windows updates will help in the situation. If his don't help, I think problem is in your cluster configuration.

Downgrade only of the NIC driver will help (maybe)too...

Regards,
Pac
HP_Sammy
Trusted Contributor

Re: DL360 G5 NIC not reachable

Hey Thomas

Whats goingon still same issue let me know

Cheers :)
Thomas Bauer_3
Frequent Advisor

Re: DL360 G5 NIC not reachable

Hi Sammy,

as I am not the admin who is responsible for this server, the others deesided to install the server completely new.

But they took all the information from the forum for a new installation.
So they just Install PSP 7.70 an W2k Sp1.

As the problems just occurs once or twice a week, we have to wait if it happens again.

We switched the active Server in the cluster to new installed one in order to see if this server is now working fine.

we hope to have this problem fixed now.

I will report the changes in this case to the thread.

Thx Thomas
Andrew E. Troup
Occasional Advisor

Re: DL360 G5 NIC not reachable

I'm having the same issue with two servers:

HP DL 380 G5
HP DL 360 G5

It ONLY happens during backups. I'm trying to reproduce the issue by copying tons of data from one to the other, but so far I haven't been able to reproduce it.

-NO teaming
-Don't know about TOE
-Win2K3 SP2 with patches

Andrew
James Kennedy_5
Regular Advisor

Re: DL360 G5 NIC not reachable

If you have SP2 installed on Windows 2003
Apply: http://support.microsoft.com/kb/936594/

Also, disable TOE on the Network teams and cards.

Should resolve all issues with this.
Speigel
Occasional Visitor

Re: DL360 G5 NIC not reachable

Hi Thomas,

Were you able to reproduce/fix the issue and how?. We are also having a similar issue on our servers (DL360 G5 with NC373i nic). Your prompt reply is appreciated. Thanks.

Sameer