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DL360 G5 P400i BBWC Battery Died?

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DL360 G5 P400i BBWC Battery Died?

Hi all,

 

I had bought a 2nd HP DL360 G5 server with a 256M P400i BBWC.

 

On the ACU, it show me a warning of ! Say that the battery is failed and dischanged!

 

I had ask the sale give me other battery to replace it on today, but after boot, the server in ACU still see the same error

 

263 Smart Array P400i in Embedded Slot has one or more cache module batteries/capacitors that are failed. Caching operations such as Expansion, Extension, and Migration are temporarily suspended until the batteries/capacitors are replaced. Please consult the user guide to identify and replace the failed components.

 

Why like that, two battery also died? How lont to full charing a full discharged battery on general?

 

This Server I am upgrade all Firmware to the latest already with latest driver that can find in HP Driver web site (W2K8 R2).

 

Thank you of your time and help.

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
16 REPLIES

Re: DL360 G5 P400i BBWC Battery Died?

Cache Module Present Yes Cache Status Enabled, but not currently active due to transformation. Cache Status Details Cache disabled; low batteries. Cache Ratio 100% Read / 0% Write Total Cache Memory Available 208 MB Total Cache Size 256 MB Cache Backup Power Source Batteries Battery/Capacitor Pack Count 1 Battery/Capacitor Status Failed (Replace Batteries/Capacitors) Enable Write Cache When Battery/Capacitor Not Present or Not Completely Charged Disabled

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi,

 

Have a good look at the battery pack, it should be completely flat, if when you run your fingers over the surface it is bulging a little, the cells are dead.

 

Cheers

 

Leon

 

PZel
Valued Contributor

Re: DL360 G5 P400i BBWC Battery Died?

Also look on the remark "Date MM/YY" on the battery (398648-001). Its the manufacturer date.

So, thats an indication how 'old' the battery is.

PZ

Re: DL360 G5 P400i BBWC Battery Died?

Manufacturer date is on year 2006 the sales replace the ohter one from me (Before the died one is year 09)

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog

Re: DL360 G5 P400i BBWC Battery Died?

Hi Skotte,

 

Yes it outlook is very good, it is flat on both died battery, so real can't see any wrong on them.

 

Look like I need find other 2nd for luck ...

 

 

Why not buy 1st is because this server is my private server place in my working company do for test, lab etc. (My company not rich)

 

So anything if possibile I will just buy 2nd.

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi,

 

If the cells are not bulging, then the cells should at least hold a charge.

This could be the firmware, the P400 has a nasty habit of reporting a dead battery when it's actually good.

I would suggest updating the Controller firmware and running the server for 2 hours and see if that fixes the problem.

 

Cheers

 

Leon

Re: DL360 G5 P400i BBWC Battery Died?

Firmware Version: 7.24 already when I am replace the first battery to the other one the sale give me.

 

And boot up over 2 days still same report.

 

It make the server performance slow down, I am thinking, just can force it enable the write cache on it.

 

Just want to ask one thing, if lose the battery, do it still can expend size of the HDD if later I replace the old smaller size one to the bigger size one like that in my case now (On force enable the write cache whatever the battery working or not (it report failed) )

If not work of the expend disk, then how to do this? By offline mode?

 

Thank you.

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi,

 

It could be the controller which has failed, a bad cable from the controller, or the battery.

 

Talk to the people you purchased the server from, can they loan you a controller with a battery cable?

  

The P400i controller requires the battery to expand the array.

 

Cheers

 

Leon

Re: DL360 G5 P400i BBWC Battery Died?

Skotte,

 

Tonight after I am off duty, I go to the shop ask for exchange the Controller already.

 

But look like he give me a real old board.

 

The bad one (LSI *) Logo, the exchange one P400i is LSI LOGIC text version, and the BIOS is 1.18 on it Label I see.

 

One questions here, before exchange the P400i controller, I am running on Firmware 7.x, if not just place the Firmware 1.18 P400i card, do it will hurt my OS or will it will boot failed?

 

Or before boot the OS, I need upgrade the Firmware first?

 

Thank you of your suggestion, time and help.

 

Best Regards,

Jimmy Chan

http://explorerhome.dyndns.org/blog

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi Jimmy.

 

The firmware will not have an impact on the array, it should boot fine regardless of the current setup (with the specific exception of RAID6).

 

If I remember correctly, the 1.1x or 1.2x firmware came on my last replacement board a couple of years back (I run 2008R2 and CEntOS 5) and only had to upgrade from the OS.

 

Install the replacement controller, boot to OS, Upgrade the firmware, and see what the ACU reports.

 

Cheers

 

Leon

 

 

Re: DL360 G5 P400i BBWC Battery Died?

Hi Skotte,

 

Same result, the battery still report the same error!

 

So I am don't think it is the P400i logic board and the cache and the cable problems there, since the sales give me full set for replace.

 

And I am failed upgrade it Firmware after reboot to the Server 08 R2, whatever the latest 7.24 or 4.xx, 5.xx, so final I go back the shop ask them give me the old one I exchange to this old old FW version one.

 

And they final give me one more battery this time, so I try again the battery they give to me, this time I smart more, take the photo on the battery, since I just discovered it have LED light on it after power it.

 

Here are the photo I taked

 

 

http://explorerhome.dyndns.org/q/HPBattery.jpg

 

Hope this who know the led mean can give me some suggestion, and if possible, who using same battery can take a photo for me reference what the LED light look like when your battery is no problems (All four LED green?)

 

Thank you of your time and help.

 

Best Regards,

Jimmy Chan

http://explorerhome.dyndns.org/blog

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi Jimmy,

 

The Lights are a follows:

LED1 (Green) - Power LED 12V this indicates 12v system power is available.

LED2 (Green) - Power LED 3.3v this indicates 3.3v auxiliary power is available.

LED3 (Amber) - Battery health.

LED4 (Green) - BBWC status.

 

LED 3 solid amber indicates a short circuit exists within the battery or accross the terminals.

Generally it indicates that the cells are dead, or the cable shielding has failed.

LED 3 flashing amber indicates an open circuit exists within the battery or accross the terminals.

 

Check the connections, if you have an ohm meter, check the cable.

It looks like you have received 2 dead batteries, the general life expectancy of these is 3+ years.

 

Cheers

 

Leon

 

 

 

 

 

Sbrown
Valued Contributor
Solution

Re: DL360 G5 P400i BBWC Battery Died?

dude just spend $200 and get a P410/512fBWC and never worry about the battery again. You can even get better perfomance since the 256 cache is half-width and the P400 is ancient LSI controller that runs too hot (touch the chip it will burn you!).

The P410/512 FBWC with supercap is easy to get on ebay and will plop right in and go.

It is far faster at raid-5/6 but not so much faster at raid-10. Except the cache is DDR2 instead of DDR and no more battery problems ever again.

For G6/G7 I replace the P410's with P420/1g FBWC and no more batteries. I bet $50 the p420 would work in the G5 as well. Just need to keep it cool and replace their heatsink goop with some artic silver ;)

Re: DL360 G5 P400i BBWC Battery Died?

Sbrown,

 

One more questions,

 

What is the P/N of the P410/512M BBWC?

Thank you very very much and you teach me a lot, and share your experience.

 

Best Regards,

Jimmy Chan

http://explorerhome.dyndns.org/blog

Best Regards
Jimmy Chan
http://explorerhome.dyndns.org/blog
Skotte
Frequent Advisor

Re: DL360 G5 P400i BBWC Battery Died?

Hi Jimmy,

 

The part number for the P410 with 512mb BBWC is 462864-B21.

 

One note.

G5's have SFF-8484 ports whereas G6 and above use the smaller SFF-8087 ports internally.

You will need a SAS SFF-8087 to SFF 8484 cable to make this work.

HP don't officially have a SKU for a conversion cable, but you should be able to find something on ebay or amazon.

 

Cheers

 

Leon

 

 

 

sumtor
Regular Visitor

Re: DL360 G5 P400i BBWC Battery Died?

This is the P410/512 FBWC with two SFF-8484 to SFF-8087 adapter cables will work in a DL360 G5?