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DL360 G7 and iLO Firmware

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topokin
Advisor

DL360 G7 and iLO Firmware

I just got a DL360 G7 Server delivered with iLO Firmware version 1.16. I was able to connect successfully to the system through iLO but later on chose to update the Firmware to 1.26 through FW-DVD. Since the update I can no longer be able to connect through iLO, either just a blank page or the login page is not taking my input. I downgrade the FW to 1.20, but still the same problem. Going back even to version 1.16 which was delivered with the server does not help either.

 

What could have gone wrong and how can I rectify this?

 

Thanks

7 REPLIES
Abhishek Bangalore
Frequent Advisor
Solution

Re: DL360 G7 and iLO Firmware

Hello,

 

I would suggest you to refer the link provided below:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02065150/c02065150.pdf

 

Refer the page number 63

 

On page 61 you will be able to check the location of the switch.

 

Please select switch number 6 and clear it. This is called as system maintanance switch.

 

Then check for the result. I am quite sure the issue will get resolve.

 

Regards
Abhishek Sharma 

Help other's for Better Tomorrow

I am an HP Employee
topokin
Advisor

Re: DL360 G7 and iLO Firmware

Thanks for the response.

 

I have actually tried it that way but to no effected. The problem I am facing with is that half of the function a no longer usable. Trying to access "Power Management >> Server Power", "Administration >> Licensing/Security/management", Information >> Overview" and " Remote Console" just get blocked on "Loading" for hours without any result. I sometime also get "could not load iLO session information "isArray" is not defined" error message.

Jimmy Vance
HPE Pro

Re: DL360 G7 and iLO Firmware

You might try clearing out your browser cache. I'd also pull power from the server to completely reset iLO




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Abhishek Bangalore
Frequent Advisor

Re: DL360 G7 and iLO Firmware

Hello,

 

Even after clearing the NVRAM if, the issue persists. I would suggest you to check the setting on the browser for that Please make sure that Java pluggins are installed and other details that are provided below:

Microsoft® Internet Explorer 7 and 8

This browser is supported on Microsoft® Windows® products.Introduction to iLO 3  13

HP supports SUN Java™ 1.6.0. To download the recommended JVM for your system configuration, refer to the HP website (http://www.hp.com/servers/manage/jvm).

 

Microsoft® Internet Explorer 6 with Service Pack 1 or latero This browser is supported on Microsoft® Windows® products.o HP supports SUN Java™ 1.6.0. To download the recommended JVM for your system configuration, refer to the HP website (http://www.hp.com/servers/manage/jvm).

 

Firefox 3.5o This browser is supported on Red Hat Enterprise Linux Desktop 5 and Novell Linux Desktop 11.o HP supports SUN Java™ 1.6.0. To download the recommended JVM for your system configuration, refer to the HP website (http://www.hp.com/servers/manage/jvm).Certain browsers and operating system combinations might not work correctly, depending on the implementation of the required browser technologies.

 

 

Help other's for Better Tomorrow

I am an HP Employee
topokin
Advisor

Re: DL360 G7 and iLO Firmware

Sorry, It was switch 1 that was reset instead of switch 6. The problem is now be resolved.

Thanks
Abhishek Bangalore
Frequent Advisor

Re: DL360 G7 and iLO Firmware

Hello,

 

This is great that the issue is resolved.

 

Regards

Abhishek

Help other's for Better Tomorrow

I am an HP Employee

Re: DL360 G7 and iLO Firmware

I could not be able to get the switch on my machine as per picture 61 to 63 to swith it on/off.

my machine is dl360 g7 e5606

Thanks in advance