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02-13-2019 10:29 AM
02-13-2019 10:29 AM
I have a DL360 GEN10 that is having this exact problem:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00050465en_us
The error in the IML is word-for-word per that article. However, I have already updated the firmware a while ago and it still happens. The problem happens about randomly once every 2 weeks or so. Usually in the afternoon. So it really had to re-produce the problem. It is a Citrix server, so when it crashes it boots like 30 people off their session.
I opened a ticket with HPE, and they forwarded it on to our reseller. The reseller said it "looks like an OS" problem and closed the ticket. I have 7 other servers built from the same image (Windows 2016) with identical hardware and patched the same way that do not have this problem. So I think it is a HW problem.
Has anyone else seen this problem with a GEN10 and have a suggestion?
Thanks
NK
Solved! Go to Solution.
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02-14-2019 09:15 PM
02-14-2019 09:15 PM
SolutionHi
If BIOS is already at version 1.42 then you may try setting the workload profile to "High Performance Compute".
System Configuration > BIOS/Platform Configuration (RBSU) > Workload Profile > High Performance Compute
If this fails to resolve then suggest updating the BIOS to the currently available 1.50 version.
Note:This issue is not unique to HPE servers.
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02-19-2019 01:46 PM
02-19-2019 01:46 PM
Re: DL360 GEN10 restart
Thanks. I am already at the 1.50 BIOS version, but I will try the High Performance Compute option.
NK
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08-02-2019 11:42 AM - edited 08-02-2019 11:47 AM
08-02-2019 11:42 AM - edited 08-02-2019 11:47 AM
Re: DL360 GEN10 restart
Apologies - just relealized I never commented back to this problem. The "High Performance Compute" option appears to have worked...I have not had a crash since. For consistency, I applied to the change to all the Citrix servers (not just the one having the problem). Does not seem to have an adverse affect on any of them.
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