DL360 Gen8 loud fans

[r2d2r3po]

We have the problem with an HP ProLiant DL 360 Gen8 8 that the fans are very loud.

I have already installed the latest SPP. But that has not eliminated the error.

The update cp021612.exe then also brought this error:

====== HP Smart Update Manager Installation Log ======
Source: cp021612.exe
Version: 3.3.0.0
Log Session Start...
Executing setup utility - cpqsetup.exe...
---------------------------------------------------------------------------
Setup Session Beginning 10.06.2021 - 18:28:42
---------------------------------------------------------------------------
Command Line Parameters Given: /silent
Name: Online ROM Flash for Windows - Power Management Controller (HP ProLiant Gen8 Servers)
New Version: 3.3

Determining component installation state...

The software is not supported for installation on this system.

Unable to communicate with the iLO management processor!
Installation will not continue.
The installation procedure did not complete successfully. An error occurred during the setup process.

The operation was not successful.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Does anyone here have an idea how to eliminate this problem with the loud fans?

Regards, Fred

[Anu_K]

Hello,

This looks like a NAND issue to me.

You can try formating the NAND by following the instructions listed in this document : https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c04996097

Hope it helps!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."