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DL360 (Original) Disk Failure

Graham Mendzil
Occasional Visitor

DL360 (Original) Disk Failure

I have a DL360 (first edition) RAID 1. The left of the two 18GB disks failed. This was replaced with a new disk which rebuilt but also failed within 24 hours. This happened several times with more new disks. Now when any new disk is inserted the light immediately goes red to indicate failure but I know the disks are good as they work in other machines. Any ideas??
6 REPLIES
Graham Mendzil
Occasional Visitor

Re: DL360 (Original) Disk Failure

I forgot to mention that the array controller has been replaced and it is still happening with the new one.
Tv_3
Respected Contributor

Re: DL360 (Original) Disk Failure

I assume you have updated the whole machine?

Firmware disks, BIOS, etc? Drivers ?
Agents ? Have you installed the latest proliant supportpack? PSP?

Have you contact HP support services?
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
HGN
Honored Contributor

Re: DL360 (Original) Disk Failure

Hi

If you have replaced and tested the drives on some other server it may be interface on the motherboard.

As others mentioned here you can try to update the bios,firmware and the drivers and of none of them work then it is better to call HP since the problem lies on someother hardware on the system maybe the controller or motherboard.

You can try to run the diagnostic to see if there are any hardware errors.

Rgds

HGN
Marko H.
Valued Contributor

Re: DL360 (Original) Disk Failure

Hello

I think your Backplane Board (for Hot Plug SCSI Disk Drive Cage) is bad.
You should replace it.
The spare part number is 173829-001

I had some problems like you and this was it.
Terry Hutchings
Honored Contributor

Re: DL360 (Original) Disk Failure

I suspect this is more likely either a power supply or system board problem.
The truth is out there, but I forgot the URL..
Graham Mendzil
Occasional Visitor

Re: DL360 (Original) Disk Failure

Updating the firmware etc would allow a new disk to be OK for a couple of hours before failing again which was enough time for the new disk to rebuild. Once the new disk had rebuilt the server was shutdown and started up again with only the new disk. When another new disk was added it rebuilt and has been OK since. Problem must of been with the supposedly good disk from the start.