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тАО10-10-2007 08:55 AM
тАО10-10-2007 08:55 AM
DL360 G2- has PSP 7.30, array 5i controller has v2.62 firmware. Systems ROM date 2004.05.01 (p26). Windows 2003 sp1.
DL360 G4- has PSP 7.60, array 6i controller has v2.68 firmware. Systems ROM date 2006.02.14. Windows 2000 sp4.
Solved! Go to Solution.
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тАО10-10-2007 07:58 PM
тАО10-10-2007 07:58 PM
Re: DL360 Raid 1+0 Mirror problems
"still same problem drive will not mi***n***or."
- which of the two servers had the drive problem?
- some older PSP had the following problem: After using Insight Diagnostics the rebuild of a RAID wouldn't start until you opened the Array Configuration Utility (ACU) once. The problem is solved in the latest PSPs.
- As far as I understand, it is the array controller's function to build a RAID. Replacing backplane or system board seems weird to me.
Did you try the "ProLiant Forum", too?
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тАО10-11-2007 03:14 AM
тАО10-11-2007 03:14 AM
Re: DL360 Raid 1+0 Mirror problems
Once you get into the ACU... what do you see as the Controller settings?
What is the Array settings ?
Regards,
James.
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тАО10-11-2007 08:17 PM
тАО10-11-2007 08:17 PM
Re: DL360 Raid 1+0 Mirror problems
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тАО10-14-2007 12:32 AM
тАО10-14-2007 12:32 AM
SolutionThe problem can be that the firmware of the new HDD is old and can't communicate with the firmware of the controller.
What you can do is plug the HDD and update the firmware of all components with Firmware maintenance CD 7.9.(it is important that the HDD is in, so the HDD firmware is flashed too). After the update the rebuild must start automatically or if not reseat the HDD.
Make backup of the data!
Is the new HDD the same modell like the old ones?
Normally if the rebuild starts but stops after some time, can be that the source HDD has bad blocks, which is not case, or?
Do you plug the HDD in the same IDD where it was?
Check in ADU if the logical drive is in "Interim recovery mode". If the drive is listed in Status : Not ready or RIS copies don't match can mean that the HDD is not in the same slot like the faild one.
I don't think PSP has something to do with the rebuild...
Please keep us informed of the issue.
Regards,
Pac
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тАО10-14-2007 06:16 AM
тАО10-14-2007 06:16 AM
Re: DL360 Raid 1+0 Mirror problems
Array controller setting is set at (Raid 1+0) two Mirror drives. In the ACU controller it shows as Rebuilding. Rebuild process will not start. In HP SIM, there is no change in the status bar, after many hours.
Pac
HP replaced HDD same model, size and rpm, also inserted in the same slot where drive was failed.
Rebuild process will not start and Server will not boot.
Next HP replaces the backplane and tried to reboot the server, the server will not reboot.
Then HP replaces the system board and tried to reboot server, but the server will not reboot.
I tried to update HDD firmware with v7.90 firmware CD, but it shows no firmware updates required for HDD or ACU controller. ACU does not show any Interim recovery status for replacement of failed HDD.
As you know server has two mirror drives labeled as zero and one. Server OS always wants to boot from drive zero which was failed initially and that drive never rebuilt successfully.
Finally, I received brand new two drives from HP, configured same Raid 1+0 and size, install OS, install NetBackup client and keep the server into workgroup with same server name.
Restored win2k3 OS on top of exciting with override option, including System State backup, reboot the server.
Next join the server in the AD domain, reboot the server, check the event log, no errors, all application stated successfully, next restore all customers data. Check the restore log.
I have another three DL360 servers G4 servers are behaving just like this one HDD failed and it will not rebuild failed HDD after it has been replaced. I am not rebooting this until I find some solution, since I don├в t want to go they rebuild and restore process again.
Thank you everyone for their input, I really appreciate help.
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тАО10-14-2007 08:24 AM
тАО10-14-2007 08:24 AM
Re: DL360 Raid 1+0 Mirror problems
at the beginning I dont know what you had on ADU report
I had a similar issue the HDD was replace twice the HDD was inserted and the rebuild process did not start and every time I saw ADU showed bad RIS tables... even the HDD was replace another time
so I determined that the fisrt HDD due a very old Firmware on the controller and HDD corrupted the RIS tables(where HDD kept the information about RAID using this information the HDD determine that the RAID Level is not fault tolerance and comunicates this to the controller and the controller initiates the rebuld process) so no matter if I used 10 new HDDs the RIS tables was bad so when the controller tried to rebuild the HDD it found the RIS tables was bad...
long history
so backup the data in the good HDD and rebuild the machine that's the only way to eliminate the erros on RIS tables, no matter latest firmware because tehb latest firware does not fix that, the idea is before any activity with HDDs like replace, expand/extend, new create new RAIDs is to have the latest firmware before do those activities
regards
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тАО10-15-2007 02:32 AM
тАО10-15-2007 02:32 AM
Re: DL360 Raid 1+0 Mirror problems
<<>>
I found from HP site the DL360 troubleshooting guide but I am not sure how to analyze the ADU and RIS tables. How can you eliminate the errors on RIS table? Or correct the RIS table so I do not have to go thru rebuilds and restore process. Can HP help?
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тАО10-15-2007 02:48 AM
тАО10-15-2007 02:48 AM
Re: DL360 Raid 1+0 Mirror problems
The drive is in Timeout condition
If you call HP and send them this ADU report they will replace the drive
ErrorText SCSI Port 1 Drive ID 0 has exceeded the following threshold(s)
ErrorText Pred failure errors
ErrorText SOLUTION: Please replace this drive when conditions permit.
ErrorText SCSI Port 1, Drive ID 0 ... S.M.A.R.T. predictive failure errors have been
ErrorText detected in the factory Monitor and Performance data. SOLUTION: Please
ErrorText replace this drive when conditions permit.
To overwrite RIS table you will have to re-create the array in ACU and save it
Regards
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тАО10-16-2007 02:13 AM
тАО10-16-2007 02:13 AM
Re: DL360 Raid 1+0 Mirror problems
If you have to break the ACU and then re-create, basically you lost all the data on those mirror drives.
Is there any way to overwrite/update the RIS table without breaking the ACU? and rebuild the failed mirror HDD without any restore.
Thanks.