ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

Mathieu_1
Occasional Visitor

DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

Hi,

 

I have this message on my Proliant DL360 G7, Smart Array P410i + Smart Array P411:

Operating System failure (Windows bug check, STOP: 0x00000001 (0xFFFFF800018D5F90, 0x0000000000000000, 0x000000000000FFFF, 0x0000000000000001))

 

I try to fing a clue about this message and nothing, on the windows event side only the system had a unexpected shutdown...

 

Server 2008 R2 SP1 Std 

 

thank for your help

Mathieu
4 REPLIES
PGTRI
Honored Contributor

Re: DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

hi,

 

You should check the mini dump file, if such one was generated. You can upload it here.

 

Thanks

 

regards,

 

How to Say Thank You? Just click the KUDOS!

Re: DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

In addition to the above step, try updating the firmware and then the support pack on the server.

 

 

Service Pack for ProLiant:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=4091408&prodNameId=4091409&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-9697eb22de4b4e368f514c5dd0

 

ProLiant Support Pack:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=4091408&prodNameId=4091409&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-63633e1bebe9431987c1ece85b

 

 

 

Regards,

 

Vijayasarathy

I work for HPE
Views expressed herein are my personal opinion and is not the views of HPE
To say thanks click the white "thumbs up" icon below!!!
Mathieu_1
Occasional Visitor

Re: DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

Hi,

 

there you have the dump file in attachment

I rename it .txt instead of .dmp

 

thank

Mathieu
PGTRI
Honored Contributor

Re: DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

hi,

 

I checked the dump , but i was not able to find the reason for the reboot. Sorry about that. I think a microsoft specialist should check the issue.

 

Thanks

 

regards,

How to Say Thank You? Just click the KUDOS!