DL360Gen9 hangs on Linux boot occasionally

[Jimmy Vance]

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@bramd wrote:

It boots the image and then the centos blue progress bar keeps going forever. 

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If you make it drop back to the text boot screen, wht is being displayed?

[Peter Sokolov]

Today I received a mail from HPE CRT Complaint Management Germany explaining that the case was closed by HPE support because it was about a non supported configuration. This is what I am trying to explain all the time. The problem happens from time to time when booting Linux in legacy mode. However because I did not find a reliable way to repeat the problem and I spent 3 weeks trying to trace down the issue to the root of the cause I explained to HPE support which is the reliable and easy way to repeat the problem but then they do not handle it because it is in a non-supported configuration. Then I started writing in HPE Community because I did not get to talk to HPE support and explain the issue further because the second case was closed without event talking to me on the phone. What I could understand on the phone is that HPE support handles exchange of faulty parts like mainboard and hard disks. However software bugs are not handled by HPE support.

Again: I was hoping that someone from HPE will understand that there is a problem which affects a supported Linux configuration however the way to reproduce it easily is with a non supported configuration. I am not sure that anyone really wants to spend weeks or months in trying to find a reliable way to reproduce the problem with a supported configuration because it definitely does not happen often.

I really hope that this will be fixed in the future, hopefully soon.