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DL360e G8 Processor 2 doesn't power up.

 
It-Runner
Occasional Visitor

DL360e G8 Processor 2 doesn't power up.

 

I'm installing a brand new HP ProLiant DL360e Gen8 Base - Xeon E5-2407 2.2 GHz- Server (668814-421) and have added a second Intel Xeon E5-2407 - 2.2 GHz CPU (660664-B21).

 

The server stops i POST with status code 5808.

 

And shows this error as well:

 

245 - Processor Power-on issue: Processor 2 did not power up.
   Action: Confirm installed processors id the same model. If so power cycle.
   If not resolved, reset or swap processors. If the issue persists, contact

   HP service.

As far as i can see the processors is the same model.
I have testet the second processor in the first processor socket, and it works.

 

Any suggestions?

 

BR
Jesper Sorensen
It-Runner

4 REPLIES 4
Al_H
Occasional Collector

Re: DL360e G8 Processor 2 doesn't power up.

Did you find any solution?

 

I have the same problem with a DL560 G8 (4xE5-4620).

There was no error when it was installed a few month ago and it was working fine for couple of weeks.

 

 

et5142
Occasional Visitor

Re: DL360e G8 Processor 2 doesn't power up.

Same problem here!  Works fine with EITHER processor in Slot 1, won't work with Either processor in slot 2

Jimmy Vance
HPE Pro

Re: DL360e G8 Processor 2 doesn't power up.

Use a magnifying glass and closely inspect the contact pins of the 2nd CPU socket for damage.

No support by private messages. Please ask the forum! Accept or KudoI work for HPE
LouisH
Valued Contributor

Re: DL360e G8 Processor 2 doesn't power up.

Hi!

 

Please make sure that both Processors are the same SP number. If they are then log a call with HP Support.

 

Processors MUST match SP numbers..... SP numbers are what HP Services uses to order the exact replacement part/parts. They are found on the part label that shows the part number or sales option number.

They will have a 6-3 format.

 

 

Regards,

 

Louis