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DL360p Gen8 - Fault Tolerant Power Supply Removed. The Fan Sub-system has lost redundancy.

 
waning44x
Occasional Visitor

DL360p Gen8 - Fault Tolerant Power Supply Removed. The Fan Sub-system has lost redundancy.

Anyone encountered a alert like below? How did you fix it?

System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has returned to a redundant state.
System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has been returned to the OK state.
System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has been returned to the OK state.

System Information Agent: Health: The Fan Sub-system has lost redundancy. Replace any failed or missing fans.
System Information Agent: Health: Fault Tolerant Power Supply Removed. A hot-plug fault tolerant power supply has been removed from the system.
System Information Agent: Health: Fault Tolerant Power Supply Removed. A hot-plug fault tolerant power supply has been removed from the system.
System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has lost redundancy. Restore power or replace any failed or missing power supplies.

SNMP TRAP: 6034 in CPQHLTH.MIB
SNMP TRAP: 6039 in CPQHLTH.MIB

12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1084 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Thermal Temperature Condition has been set to ok. The server's temperature has returned to its normal operating range. \r\n[SNMP TRAP: 6019 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1030 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Fan Sub-system has returned to a redundant state.\r\n Chassis: '1' \r\n[SNMP TRAP: 6055 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '8' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '7' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '6' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '5' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '4' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '3' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '2' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1132 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Inserted. A hot-plug fan has been inserted into the system.\r\n Chassis: '1'; Fan: '1' \r\n[SNMP TRAP: 6038 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1029 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has returned to a redundant state.\r\n Chassis: '1' \r\n[SNMP TRAP: 6054 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1118 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has been returned to the OK state.\r\n Chassis: '1'; Bay: '2' \r\n[SNMP TRAP: 6048 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1118 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Fault Tolerant Power Supply Sub-system has been returned to the OK state.\r\n Chassis: '1'; Bay: '1' \r\n[SNMP TRAP: 6048 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1127 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fault Tolerant Power Supply Inserted. A hot-plug fault tolerant power supply has been inserted into the system.\r\n Chassis: '1'; Bay: '2' \r\n[SNMP TRAP: 6033 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:52 AM 12/9/2019 11:24:52 AM Information Events 1127 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fault Tolerant Power Supply Inserted. A hot-plug fault tolerant power supply has been inserted into the system.\r\n Chassis: '1'; Bay: '1' \r\n[SNMP TRAP: 6033 in CPQHLTH.MIB]\r\n
12/9/2019 3:24:10 AM 12/9/2019 11:24:10 AM Information None 7036 Service Control Manager <SERVER-NAME><DNS> N/A The Windows Modules Installer service entered the stopped state.\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '8' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '7' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '6' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '5' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '4' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '3' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '2' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1133 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.\r\n Chassis: '1'; Fan: '1' \r\n[SNMP TRAP: 6039 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1131 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: The Fan Sub-system has lost redundancy. Replace any failed or missing fans.\r\n Chassis: '1' \r\n[SNMP TRAP: 6037 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1128 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fault Tolerant Power Supply Removed. A hot-plug fault tolerant power supply has been removed from the system.\r\n Chassis: '1'; Bay: '2' \r\n[SNMP TRAP: 6034 in CPQHLTH.MIB]\r\n
12/9/2019 3:23:52 AM 12/9/2019 11:23:52 AM Warning Events 1128 Server Agents <SERVER-NAME><DNS> N/A System Information Agent: Health: Fault Tolerant Power Supply Removed. A hot-plug fault tolerant power supply has been removed from the system.\r\n Chassis: '1'; Bay: '1' \r\n[SNMP TRAP: 6034 in CPQHLTH.MIB]\r\n

HP Lights-Out Online Configuration Utility
Version 5.1.0.0 (c) 2003, 2017 Hewlett Packard Enterprise Development LP 
Firmware Revision = 2.55  Device type = iLO 4  Driver name = hpqilo3chif

Computer System
 System Manufacturer ........................ HP
 System Model ............................... ProLiant DL360p Gen8
 System Type ................................ x64-based PC
 BIOS version ............................... P71
 Release Date ............................... 7/1/2015

 

1 REPLY 1
KK
HPE Pro

Re: DL360p Gen8 - Fault Tolerant Power Supply Removed. The Fan Sub-system has lost redundancy.

Hi,

It is not sure if the messages that you are receving in iLO/ IML/OS event or monitoring application. A clear view would have been useful where are you getting those events.

If those events are received by OS or monitoring application, and if you do not see any real event on the server, then those are likely wrong events. If those are real and you can see the PSU and FAN status degraded on the server through iLO, then the hardware replacement may be required for which you need to raise a support ticket with HPE.

If those events are false events, then make sure that the iLO firmware, system BIOS and  HPS Insight Management Agents are updated to the latest version.

Regards,

KK

I am an HPE Employee


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