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DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

ny942631
Occasional Collector

DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

Hi All,

We have 2 DL360p Gen8 servers, both have 2xCPU E5-2630L and 32GB RAM (8x4GB Genuine HP memory), SA420i with 1GB cache.

Installed Windows 2016, updated FW to the latest, installed drivers from the latest SPP

Both servers crash with:

Uncorrectable PCI Express Error (Embedded device, Bus 0, Device 28, Function 7, Error status 0x00100000)

STOP: 0x00000080 (0x00000000004F4454, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000))

I read some troubleshooting steps already and did the following:

Set the memory refresh to Auto
Set Power Mode to static high peformance/disable C6
Removed PCI Raiser Board
Removed SA cache module

NOTHING helps.

Server 1 was configured as AD everything was going fine and all of a sudden after another reboot it refuses to come up.  It just doesn't want to boot to OS, period. Crashes every time Windows starts loading.

Server 2 just crashed upon restart but is booting up on the second try. I'm afraid it will start crashing all the time as well.

Attached is the screenshoot with IML.

Please help, I'm going insane...

5 REPLIES

Re: DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

Hi,

Although everything seems fine but if the problem, persist, i think non-hpe part is attached on the server. non-hpe ssd or sd card etc.

Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
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ny942631
Occasional Collector

Re: DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

Hi. No. There are only 2 HP branded 300gb SAS HDD are attached. They are mechanical ones not SSD. No SD cards are attached either. The server just refuses to go to the OS, period. It was working fine before.

What a mistery....

Re: DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

Hi,

Call the HPE support center.

AHS report needs to be check.
The following advisory may be appropriate for DL360p Gen8.

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0134984&sp4ts.oid=254623&lang=de-ch&cc=ch

Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
EDVDVD
Visitor

Re: DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

Hello,

It is the Matrox driver from the latest Proliant Support Packs that is causing this BSOD, if you install the drivers before juli 2017 the BSOD's go away.

You can test it by installing the newest driver when te server is active, It couses an instant-BSOD.

We have the driver from 31-1-2017 running at the moment for 2 months its stable, newer driver creates random crash.

GreeTz
Occasional Visitor

Re: DL360p gen8 STOP: 0x00000080 Uncorrectable PCI Express Error, NMI Hardware Failure

I have the same problem here and discovered the BSOD occurs at the moment I connect to the machine via Integrated Remote Console. When Integrated Remote Console stays connected the machine stays in a reboot loop.