DL365 Server with HP NC373i reporting tracert response in billions of ms

[Kevin Lane_1]

I have several HP DL365 servers with HPNC373i NICs that when i perform a tracert on them to another host it intermittently posts the results in billions of ms. I have configured them with transmit load balancing with fault tolerance and Network fault tolerance only and both configurations report this when performing tracerts. See below. I can only assume this is related to the server and or NIC config. I have other computers on same network that do not report this issue when tracert is done to same device...

C:\Documents and Settings\Administrator>tracert 172.25.100.167

Tracing route to usmci1nb114.am.bm.net [172.25.100.167]
over a maximum of 30 hops:

1 4294966876 ms 4294966876 ms 4294966876 ms 148.80.140.2
2 <1 ms 4294966876 ms 4294966876 ms 148.80.130.7
3 4294966876 ms 4294966876 ms 4294966876 ms usmci1nb114.am.bm.net [172.25.100.167]

Trace complete.

C:\Documents and Settings\Administrator>tracert 172.25.100.167

Tracing route to usmci1nb114.am.bm.net [172.25.100.167]
over a maximum of 30 hops:

1 42 ms 35 ms 35 ms 148.80.140.2
2 35 ms 35 ms 35 ms 148.80.130.7
3 36 ms 4294966876 ms 36 ms usmci1nb114.am.bm.net [172.25.100.167]

Trace complete.

C:\Documents and Settings\Administrator>

[KarloChacon]

hi

latest driver?
latest firmware for NIC card and System ROM?

try update those and let us know

[Víctor Cespón]

We are seeing very strange problems when using teaming on a multifunction NIC. Try fixing the speed on the switch to 1 Gb and disabling TOE on the NIC.

[Kevin Lane_1]

working on the firmware and driver updates now......Thanks for the advice. will post back once updates are done to provide status...

[Kevin Lane_1]

I have updated the firmware and drivers and i'm still getting the billions of ms response. It seems to come less frequent but still get the same issue....Any other ideals??

[KarloChacon]

hi

did you also try vcespon steps?

regards

[TRS · Accepted solution]

Dear,
To resolve this problem, update the BIOS on the server. Or,
modify the Boot.ini file to use the /usepmtimer switch. To do this, follow these steps: 1. Log on to the computer by using an account that has administrative credentials.
2. Click Start, click Run, type notepad c:\boot.ini, and then click OK.
3. In the Boot.ini file, a line that starts with "default" is located in the "[boot loader]" section. This line specifies the location of the default operating system. The line may appear as follows:
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
In the "[operating systems]" section, locate the line for the operating system that corresponds to the "default" line. For example, if the computer is running Microsoft Windows Server 2003, Enterprise x64 Edition, the line should resemble the following:
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003 Enterprise x64 Edition" /fastdetect /NoExecute=OptIn
4. At the end of the line, add a space, and then type /usepmtimer. The line should now resemble the following.
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003 Enterprise x64 Edition" /fastdetect /NoExecute=OptIn /usepmtimer
5. Save the file, and then exit Notepad.
6. Restart the computer.
The following is a sample Boot.ini file for a system that contains the /usepmtimer switch.
[boot loader]
timeout=0
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003 Enterprise x64 Edition" /fastdetect /NoExecute=OptIn /usepmtimer




DO THIS STEAPS.I hope ur problem get resolve.



regards,
shinde

[Kevin Lane_1]

The boot.ini file changed looks to have corrected the problem!. Thank you. I have made the change to all my servers now and verified that i no longer get the incorrect response in billions of ms.

Thank you!!!

[Kevin Lane_1]

Can you explain what usepmtimer does or corrects? thanks again!

[KarloChacon]

hi

check this

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=463637&prodTypeId=12169&objectID=c01075682

http://support.microsoft.com/kb/895980

regards