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DL370 G6 and NC375i issues

Shane Pollard - Hallibu
Occasional Visitor

DL370 G6 and NC375i issues

We recently purchased 4 new DL370 G6s with the standard NC375i "Integrated" Quad Port Multifunction Gigabit Server Adapter.

The issues we are encountering with the new NC375i are as follows:

1) With Windows 2003 R2 x86 w/SP2 installed, the NIC Speed/Duplex cannot be set through device manager or through the HP teaming utility. Is there a way that this can be done?

2) If the server is powered up and allowed to POST, and then the NIC is plugged into the switch, the switch disables that port, almost as if it detects multiple MAC addresses on that port.

If anyone has any feedback, that would be great.
46 REPLIES
Christian Bretterhofer
Occasional Visitor

Re: DL370 G6 and NC375i issues

Maybe same issue here:

Switch disables port after some time of usage.
Only Restart of Windows 2003 R2 x86 overcomes situation.

We tried SOHO switch and Cisco 2950. Same result. So we start thinking that firmware of NIC may be the reason. It makes this server nearly unusable
Christian Bretterhofer
Occasional Visitor

Re: DL370 G6 and NC375i issues

Disabling/Enabling Networkadapter restores network connectivity too.
So i start thinking on a firmware bug?
ChrisWork
Occasional Contributor

Re: DL370 G6 and NC375i issues

Hello!

Same issue here on three DL370. Cisco switch disables the ports because of bpdu packets send by the nic.

Nic Firmware is 4.0.406

I opend a call. I hope that helps.

Resetting the nics on RHEL5 does not help.

Any suggestions are welcome.

THX Chris
Terry Hutchings
Honored Contributor

Re: DL370 G6 and NC375i issues

Regarding problem #2:

Can you try disabling portfast on the switch ports that the server is plugged into?
The truth is out there, but I forgot the URL..
Tom Mucha_1
Trusted Contributor

Re: DL370 G6 and NC375i issues

Same issue on a ML370 G6 with the quad port NC375i running SBS 2008 x64. The NIC shutdown during some windows updates, and when the server came back up it seemed to hang at step 3 of 3 - 0% done.

So far my only solution has been to turn off portfast on that port in the cisco switch. I'm going to verify I have the latest firmware on the nic.
Nicholas Litt
Occasional Visitor

Re: DL370 G6 and NC375i issues

Hi all,

I have experienced exactly the same issues when deploying Windows 2003 server and Windows 2003 server x64.

Thankfully I think I have found the solution to the network card dropping out.

You need to replace the network card driver with the following driver for 32bit windows 2003 systems:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=uk&prodTypeId=15351&prodSeriesId=3884310&prodNameId=3884311&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=MTX-dc32e41c167440b58953852ded

For win 2003 x64 systems:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=uk&prodTypeId=15351&prodSeriesId=3884310&prodNameId=3884311&swEnvOID=1113&swLang=13&mode=2&taskId=135&swItem=MTX-efe6a22c2e904dc382d7e51d36

I believe the problem is all to do with the network card driver version which comes with the Proliant support pack V8.25. The network card driver which is applied "HP NC375i Integrated Quad port mulitfunction Gigabit driver" v4.0.406.11846 is dodgy.

Upgrading the driver via the appriate of the two links above will bring the driver version to v4.0.505.0. This seems to fix the problem!

I hope this helps.

Thanks

Nick
RickPich
Occasional Visitor

Re: DL370 G6 and NC375i issues

Hi All;

I'm running the exact same configuration (hardware and OS) as Shane. I've tried the driver update Nick suggested, but no luck. Has anyone found a solution?

Thanks.
Terry Hutchings
Honored Contributor

Re: DL370 G6 and NC375i issues

The switch is detecting the embedded NICs as another switch, which causes the port to be disabled on the switch. I would recommend disabling this feature on the switch as a workaround until a permanent resolution is found.

HP is currently working on a new driver which resolves this type of behavior. The permanent fix is due to be released to the HP website in mid November.
The truth is out there, but I forgot the URL..
RickPich
Occasional Visitor

Re: DL370 G6 and NC375i issues

Terry, thank you very much. That was exactly the info I was looking for.

For anyone else who may be banging their head on this problem and running Cisco, disable spanning-tree on the switch port is the work around.
RickPich
Occasional Visitor

Re: DL370 G6 and NC375i issues

An addition comment to Terry's point toward top of the thread.

Disable portfast is not necessary. You only need to disable bpbduguard.
Kopp2
Advisor

Re: DL370 G6 and NC375i issues

Hi all,
the same problem for me.
Speed/Duplex Setting still grayed out.
(see attached screenshot).
Cisco switch port goes disabled.
OS: w2008 x64.
NC375i Firmware updated on first NIC to v. 9.80.
Diver updated to v4.0.516.13005_w2k8 x64.
NIC utility updated to 9.80.

Can any confirm the problem with speed settings and bpbduguard is solved or still exist in driver version v4.0.516.13005 ?
Thx,
Cop
Terry Hutchings
Honored Contributor

Re: DL370 G6 and NC375i issues

Shane Pollard - Hallibu
Occasional Visitor

Re: DL370 G6 and NC375i issues

Terry,

Those links appear to be for the QLogic NC series cards. The NC375i are NetXen cards. Am I missing something?

Let me know....
Terry Hutchings
Honored Contributor

Re: DL370 G6 and NC375i issues

Netxen is Qlogics brand of NICs. I am unsure why they describe them on the download page as Qlogic when the item description on the server is Netxen, but they are the same NIC.
The truth is out there, but I forgot the URL..
Terry Hutchings
Honored Contributor

Re: DL370 G6 and NC375i issues

Go to Netxen.com and you'll see what I mean.
The truth is out there, but I forgot the URL..
Kopp2
Advisor

Re: DL370 G6 and NC375i issues

Hi Terry,
thx for links.

1. I installed FW 9.80 on my quad NC375i. It was a little bit tricky and I missed readme.txt in the softpack (sp45328.exe). Anyway, so works:
nxflash_x64.exe -i "LocalAreaConnection1" -a

I will ask my LAN provider for re-activating of the port and will test it.

2. Your 2nd link is "diagnostic software and documentation for HP NC-Series". May be you want link it to the driver?
Anyway, I found in the diag&docu-package (sp45326.exe) very strange info:

Relnotes.txt -> "HP does not support forcing a speed/duplex setting on NC375x adapters. The setting must be set to Auto/Auto only so that a link may be established."

It is not really nice...
Chief Rocker
Occasional Advisor

Re: DL370 G6 and NC375i issues

spanning-tree bpduguard is the config element on the switch interface causing the port to go "err-disabled"

we are seeing this in our environment, and it is acutely troublesome. Downloaded the SP45328.EXE "fix", and have not been able to get the nxflash_x86 or any other of the associated utilities to run. Not nxlic.exe, nor nxudiag.exe. getting the following error:

NetUserGetInfo:failed

Now, before someone points me to the "HP NC510C losing connection" thread, indicating the issue is with servers over 32GB of RAM (which ours is), we removed RAM in our server, getting it down to 12GB, and still no joy. any other thoughts, ideas, or suggestions?

RMC GCS WINTEL
Frequent Visitor

Re: DL370 G6 and NC375i issues

HI all,

please read

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01916242

especially this in bold
Notice: HP ProLiant DL370 G6 and HP ProLiant ML370 G6 Servers - HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter Is Designed to Only Use the Auto/Auto (Optimum Connection) Speed/Duplex Setting

... issue solved (more or less)
Keith Hightower
Occasional Visitor

Re: DL370 G6 and NC375i issues

Can the bin files from the Windows package be used with the Linux update utility?
ct king
Occasional Visitor

Re: DL370 G6 and NC375i issues

Maybe important to know:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01746347〈=en&cc=us&taskId=101&prodSeriesId=1121516
Chief Rocker
Occasional Advisor

Re: DL370 G6 and NC375i issues

OK, application of the new firmware tends to make this error (BPDU sent from NIC to switch port effectively shutting down switch port when BPDUguard is enabled) less frequent, but doesn't appear to resolve it 100% of the time. This issue is acutely troublesome in our environment, and the HP support staff has been less than efficient in recognizing or permanently resolving it. Has this still be an issue for anyone else?
Keith Hightower
Occasional Visitor

Re: DL370 G6 and NC375i issues

Yes, even with the new firmware we are still recieving port lockouts (ie err disabled).

It seems to be dependent on the number of NICs in use, but no definitive rhyme or reason the lockout behavior we're seeing.
David Stolz
Occasional Visitor

Re: DL370 G6 and NC375i issues

I am having the same issue. Firmware and driver update have no impact on issue. If I disable BPDUGUARD, it will shut on Spanning Tree. If I disable PORTFAST, it will come up for a period of time but eventually disable.
Kopp2
Advisor

Re: DL370 G6 and NC375i issues

After some tests I see, that this issue occures only if NC375i connected to FA (100mb)Cisco ports. GI ports(1000mb) are not affected...
Can anyone agree with me?
Regards
J.Kopp