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DL370 G6 with SAS p410i HpCISSs2 129

Arsen_1
Occasional Advisor

DL370 G6 with SAS p410i HpCISSs2 129

Hardware:
DL370 G6
HP P401i controller (firmware 2.50) with 512MB of cache.
Hot-swap 16 of 15K 146.8GB SAS disks.

OS:
Windows 2003 Standard Edition R2 with SP2

When testing the IO subsystem using SQLIO.exe tool every once in awhile we are able to hang the server and see the following errors in the error log:

Source: HpCISSs2
EventID: 129
The description for Event ID ( 129 ) in Source ( HpCISSs2 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort0.

The error appears every 30 seconds.

When the error appears and we try to open the Array Configuration Utilities they do not open up. The only way to get rid of the error is to hard-reboot the server.

Installed latest version of the RAID Controller driver (6.18.0.32) and of controller firmware (2.50).

Not sure how to proceed.

Thanks!




4 REPLIES
Karl Grabe
Occasional Visitor

Re: DL370 G6 with SAS p410i HpCISSs2 129

Same issue here on a DL 380 G6 with SAS P410i

Ours is still running on old Firmware (1.66) and driver (6.14.0.64), and after reading a number of posts ion this, I am not too eager to upgrade, since it doesn't seem to fix anything......
Arsen_1
Occasional Advisor

Re: DL370 G6 with SAS p410i HpCISSs2 129

Hi,

We have resolved the issue by getting HP support to send us a replacement battery-backed-up-caching module. I think the problem was in that device.

Let me know if it resolves your problem.

Thanks,
Arsen
Karl Grabe
Occasional Visitor

Re: DL370 G6 with SAS p410i HpCISSs2 129

Thanks, it looks like this was addressed in the 2.50 Frimware upgrade, so I will proceed with updates, and if that doesn't work I will see if we have a similar problem.

Thanks,
Karl
Arsen_1
Occasional Advisor

Re: DL370 G6 with SAS p410i HpCISSs2 129

Hi,

For us the problem did not disappear (when using SQLIO) after upgrade of the firmware to 2.50. After many hours on the phone with HP support, they thought that the problem is with the caching module whose firmware cannot be upgraded. So they sent us a replacement that fixed the problem.