- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- DL380 G2 / SmartArray 5i faults
ProLiant Servers (ML,DL,SL)
1752803
Members
5767
Online
108789
Solutions
Forums
Categories
Company
Local Language
юдл
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
юдл
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Go to solution
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-13-2005 10:34 PM
тАО08-13-2005 10:34 PM
Hello forum members
I've got 13 x DL380 G2 servers that just arrived after being transported from another site. The machines have been powered down for around six weeks.
On powering them up, I've come across a puzzling error with the integrated SmartArray 5i controllers on three of the machines.
The problem is that the controllers are not being detected *at all* by the server BIOS. Consequently the logical disks cannot be booted, and SmartStart is unable to detect the controllers.
Is there a known design fault with the 5i cards (SP #228510-001 rev F) or have I just been extremely unlucky?
FWIW replacing the faulty cards with a card from another server seems to cure the problem (which is why I believe the individual cards are faulty). Cleaning the contacts on the faulty cards doesn't make any difference.
Thanks in advance for your help/advice/suggestions.
Unfortunately these servers are no longer covered by the original warranty. Fortunately the controllers are available through HP spares. Unfortunately the controllers are worth almost as much as the servers themselves.
I've got 13 x DL380 G2 servers that just arrived after being transported from another site. The machines have been powered down for around six weeks.
On powering them up, I've come across a puzzling error with the integrated SmartArray 5i controllers on three of the machines.
The problem is that the controllers are not being detected *at all* by the server BIOS. Consequently the logical disks cannot be booted, and SmartStart is unable to detect the controllers.
Is there a known design fault with the 5i cards (SP #228510-001 rev F) or have I just been extremely unlucky?
FWIW replacing the faulty cards with a card from another server seems to cure the problem (which is why I believe the individual cards are faulty). Cleaning the contacts on the faulty cards doesn't make any difference.
Thanks in advance for your help/advice/suggestions.
Unfortunately these servers are no longer covered by the original warranty. Fortunately the controllers are available through HP spares. Unfortunately the controllers are worth almost as much as the servers themselves.
Solved! Go to Solution.
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-13-2005 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-14-2005 12:13 AM
тАО08-14-2005 12:13 AM
Re: DL380 G2 / SmartArray 5i faults
Thanks.
Losing three controllers out of thirteen seems like an incredible coincidence. I'm wondering if perhaps the connectors between the RAID board and the motherboard aren't robust enough to cope with the servers being moved/transported. In particular, an incomplete connection at power-up might be enough to fry the cards.
In future it might be worthwhile for us to remove & reseat the 5i boards prior to powering up the systems.
Of course it might just be that leaving the systems unpowered for six weeks following three years of 24x7 operation might be stressing the electronics. If anyone has anecdotal reports - I'd be interested to hear them.
Losing three controllers out of thirteen seems like an incredible coincidence. I'm wondering if perhaps the connectors between the RAID board and the motherboard aren't robust enough to cope with the servers being moved/transported. In particular, an incomplete connection at power-up might be enough to fry the cards.
In future it might be worthwhile for us to remove & reseat the 5i boards prior to powering up the systems.
Of course it might just be that leaving the systems unpowered for six weeks following three years of 24x7 operation might be stressing the electronics. If anyone has anecdotal reports - I'd be interested to hear them.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP