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тАО06-15-2005 03:03 AM
тАО06-15-2005 03:03 AM
DL380 G2 - cannot get the 5i controller out of a lock state
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тАО06-16-2005 01:54 AM
тАО06-16-2005 01:54 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
- have you tried a later version of SmartStart? You can download the latest version (7.3) here:
http://h18004.www1.hp.com/products/servers/management/smartstart/index.html
- have you tried to manually configure (via SmartStart) with the Array Configuration Utility (ACU)?
Thanks,
Doug
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тАО06-16-2005 02:34 AM
тАО06-16-2005 02:34 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
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тАО06-16-2005 04:00 AM
тАО06-16-2005 04:00 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
do you get any specific error messages?
Thanks,
Doug
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тАО06-16-2005 04:06 AM
тАО06-16-2005 04:06 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316587&prodTypeId=15351&objectID=PSD_EA031112_CW01
When you boot the server and it runs through POST, does it see the 5i controller? It should say something like 2 physical drives found... and then it gives you an option to configure (F7 or F8 maybe). Can you go into the Option ROM Configuration for Compaq Arrays (ORCA) utility from there? This is a ROM based (text) ACU that allows you to configure the array.
If the server sees the 5i during POST, you should be able to configure it via ORCA. If not, you may have a 5i HW problem.
Another thing to check is to go into the ROM Based Setup Uitility (RBSU) during POST (F10 I think) and see how the 5i is configured, or if it accidentally got disabled. Do you have any other disk controllers in the server?
Thanks,
Doug
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тАО06-16-2005 08:31 AM
тАО06-16-2005 08:31 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
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тАО06-16-2005 08:35 AM
тАО06-16-2005 08:35 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
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тАО06-16-2005 09:09 AM
тАО06-16-2005 09:09 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
Doug
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тАО06-16-2005 11:45 PM
тАО06-16-2005 11:45 PM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
You can try to lift the controller off the board and reseat it. Failing that unfortunately the only other option is to replace the controller.
Cheers...Mark
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тАО06-17-2005 03:15 AM
тАО06-17-2005 03:15 AM
Re: DL380 G2 - cannot get the 5i controller out of a lock state
Mark - Thanks for your suggestion and it almost worked- it showed up and I configured the array but it did not hold. I have now replaced the 5i controller.
once again all, thanks for the help.