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DL380 G2 - cannot get the 5i controller out of a lock state

 
James Flynn
Occasional Visitor

DL380 G2 - cannot get the 5i controller out of a lock state

I have a DL380 G2 which I am trying to configure as raid 1 with 2 18gb hds. boot with the smartstart 5.5 cd and cannot get past the hardware configuration - I have erased the nvram and still can't get to configure the array. Is there any else to do before paying for a tech visit? Thanks.
10 REPLIES
Doug de Werd
Honored Contributor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

A couple of things....
- have you tried a later version of SmartStart? You can download the latest version (7.3) here:
http://h18004.www1.hp.com/products/servers/management/smartstart/index.html

- have you tried to manually configure (via SmartStart) with the Array Configuration Utility (ACU)?

Thanks,
Doug
Expert in ProLiant Clusters
James Flynn
Occasional Visitor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

Thanks for the reply Doug. I have tried 6.4 smartstart and the ACU configuration utility does not see anything to configure. Tried using smartstart 7.0 and it did not successfully load.
Doug de Werd
Honored Contributor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

does the SmartStart CD initially load, and then just not see the 5i?

do you get any specific error messages?

Thanks,
Doug
Expert in ProLiant Clusters
Doug de Werd
Honored Contributor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

I found this, which looks a lot like your problem, although the resolution is a little vague.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316587&prodTypeId=15351&objectID=PSD_EA031112_CW01

When you boot the server and it runs through POST, does it see the 5i controller? It should say something like 2 physical drives found... and then it gives you an option to configure (F7 or F8 maybe). Can you go into the Option ROM Configuration for Compaq Arrays (ORCA) utility from there? This is a ROM based (text) ACU that allows you to configure the array.

If the server sees the 5i during POST, you should be able to configure it via ORCA. If not, you may have a 5i HW problem.

Another thing to check is to go into the ROM Based Setup Uitility (RBSU) during POST (F10 I think) and see how the 5i is configured, or if it accidentally got disabled. Do you have any other disk controllers in the server?

Thanks,
Doug
Expert in ProLiant Clusters
James Flynn
Occasional Visitor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

I am not getting the 5i initialing during the post so I am unable to do an F8.
James Flynn
Occasional Visitor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

Got Smartstart 7.0 to run and when I go to the ACU screen to configure I get the message ACU did not detect any supported controllers in your system.
Doug de Werd
Honored Contributor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

Does it show up when you go into the RBSU (F10 at POST)?

Doug
Expert in ProLiant Clusters
Mark S_4
Occasional Visitor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

Hello, this is a common problem with the DL380G2's, (Not a known issue though).
You can try to lift the controller off the board and reseat it. Failing that unfortunately the only other option is to replace the controller.
Cheers...Mark
James Flynn
Occasional Visitor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

Doug - no it does not show up in the RBSU
Mark - Thanks for your suggestion and it almost worked- it showed up and I configured the array but it did not hold. I have now replaced the 5i controller.
once again all, thanks for the help.
Marc Carney
Valued Contributor

Re: DL380 G2 - cannot get the 5i controller out of a lock state

I have to agree with Mark S above. I did this only the other day on two different servers, one a DL380 and the other an ML370, both with 5i controller boards. On one of the servers reseating it worked, on the other I needed to replace the board.
Try the reseat, if that doesn't work then replace the 5i card.

Marc
The sheep tell me what I need to know