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DL380 G3 + DL360 G3 no post / no video / no beep /no error

 
Stefan Koch_5
Occasional Advisor

DL380 G3 + DL360 G3 no post / no video / no beep /no error

Our customer has 28 proliant DL 360/380 G3.
The server works 24x7 hour. After power down, while input power change, four servers not restart. The server power on no error visible. The harddisks are initialized, because no post screen. We check video, reseat all components, change to minimal config, 15 minutes no power (remove psu; crosscheck components not successful. The harddisks display no activities. No ping to system or ilo possible. Has anyone a idea.
5 REPLIES 5
Anthony Martin_1
Frequent Advisor

Re: DL380 G3 + DL360 G3 no post / no video / no beep /no error

Hi Stefan,
I suggest the following

1. Open the case of the server and check the System Board LEDs for any failures. You might need to have the top off of a working system to verify LED status. You potentially have a failed system board(s).
2. Reset the NVRAM in the BIOS.
3. Ensure you have a monitor directly attached to the server you are working on. Using a KVM (Keyboard/Video/Mouse) is a bad idea in this situation.
4. Remove any additional cards you have installed. Possibly one faulty card is pulling down the pci bus.

Anthony
Stefan Koch_5
Occasional Advisor

Re: DL380 G3 + DL360 G3 no post / no video / no beep /no error

Thanks Anthony

No failure led, have clear nvram and change
monitor. Not successful. We have this problem on 4 servers.
Only systemboard change help.
Anthony Martin_1
Frequent Advisor

Re: DL380 G3 + DL360 G3 no post / no video / no beep /no error

Hi Stefan,
Losing four servers is incredibly bad luck. I suggest you get the power supply system to all the servers checked. You shouldn't have lost that many servers, certainly when they are not reasonably new systems.

Have a great day.
Anthony
Stefan Koch_5
Occasional Advisor

Re: DL380 G3 + DL360 G3 no post / no video / no beep /no error

Hallo Anthony,
we replace all sytemboards. All server works
fine. Thanks for your efforts.
Stefan Koch_5
Occasional Advisor

Re: DL380 G3 + DL360 G3 no post / no video / no beep /no error

Only systemboard replacement help us quickly.