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DL380 G3 Losing & Finding Drives...

 
Intel Server team_1
Occasional Advisor

DL380 G3 Losing & Finding Drives...

Hi All, We have a large fleet of DL380 G3 servers in the estate...

Over the last 2 weeks, we have had 3 servers that have seemed to have failed disks then crashed & after rebooting comes up at BIOS advising that the previously failed drives have been replaced & it boots up again all okay for hours and then fails again later...We have never had this error before & now we have 3...I was wondering is anyone has seen this before...
3 REPLIES
Intel Server team_1
Occasional Advisor

Re: DL380 G3 Losing & Finding Drives...

Below Management Log Entries

1 POST Error: 1779-Drive Array Controller Detects Replacement Drives 12/3/2008 10:01AM 12/3/2008 10:02AM 2
2 POST Error: 1792-Drive Array Reports Valid Data Found in Array Accelerator 12/3/2008 10:01AM 12/3/2008 10:02AM 2
3 POST Error: 1779-Drive Array Controller Detects Replacement Drives 12/3/2008 9:57AM 12/3/2008 9:57AM 1
4 POST Error: 1784-Drive Array Drive Failure 12/3/2008 9:47AM 12/3/2008 9:53AM 3
5 POST Error: 1792-Drive Array Reports Valid Data Found in Array Accelerator 12/3/2008 9:47AM 12/3/2008 9:57AM 4
6 POST Error: 1784-Drive Array Drive Failure 12/2/2008 1:37PM 12/2/2008 1:37PM 1
7 POST Error: 1792-Drive Array Reports Valid Data Found in Array Accelerator 12/2/2008 1:37PM 12/2/2008 1:37PM 1
8 Blue Screen Trap (BugCheck, STOP: 0x00000077 (0xC0000185, 0xC0000185, 0x00000000, 0x0025B000))
sollichm
Occasional Visitor

Re: DL380 G3 Losing & Finding Drives...

I am getting a 1784 due to bad firmware but I have no clue why you servers would be doing what you pasted from the event log.

Dr_Ing_Sosa
Frequent Advisor

Re: DL380 G3 Losing & Finding Drives...

Make a backup first just in case, but what happens if you swap the array into a different DL380?

Another thing to check is there is a firmware update for the SmartArray 5i. The newest firmware CD that works in the machine is v8.00 (the newer ones require a 64-bit server) and that 5i update is not on the CD, so you need to run it separately.