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DL380 G3 hang problem

Martin Harrow_1
Occasional Contributor

DL380 G3 hang problem

I have another DL380 G3 (4Gb/3.06MHz/Windows 2000 Server SP4) which keeps hanging. About twice a day it will hang with the windows background on-screen but nothing else. All network connectivity is dropped. The only way out is to power down and back on.
I have installed the latest HP support pack & drivers, windows service packs & patches and firmware.
There is no information in the event logs, apart from 'the previous shutdown was unexpected'
The server tends to do this when it is under high i/o load.
Any help would be appreciated.
5 REPLIES
Tarek Kawach
Honored Contributor

Re: DL380 G3 hang problem

Hi Martin:

Possible Defective processor.

the new firmware suppose to have fixed that issue. if you have this firmware

Systems ROMPaq Firmware Upgrade Diskette for ProLiant DL380 G3 (P29) Servers
version 4.09 P29-09/15/2004 (11 Oct 04)

then what is left is to replace processor or system board.

Make sure all memory in the server is HP Certified for that server; if you are using 3rd party memory remove it; and we can disable Automatic server recovery ASR in the bios that way you can get a bug check.

also can run server diag from smart start 7.10 and put stress on the processors with looped diag about 20 loops; and see if it hangs.

Best regards,

Tarek.
Hey, look a light at the end of the tunnel.
Victor Pendlebury
Valued Contributor

Re: DL380 G3 hang problem

Hi

Which apps are running on the box ?
Any Terminal Services or Citrix ?

Vic
Victor Pendlebury
Valued Contributor

Re: DL380 G3 hang problem

Also check that this is installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;813130

A Computer May Lose Network Connectivity Under High Stress
Martin Harrow_1
Occasional Contributor

Re: DL380 G3 hang problem

Thanks for your replies. No TS or Citrix. It's only a pure file server.

Will check the BIOS again and make sure it's the latest. Will then check Processor.

Cheers
Scott_59
Frequent Advisor

Re: DL380 G3 hang problem