DL380 G4 53xx/64xx system halt on boot

[Patrick Burwell]

System halts on boot with either a 5300 or 6400 array controller. Error indicates pci card not detected. System firmware FULLY up to date with 7.4 (no supplementals).
Unable to boot at all with cards in any slots. Already tried different cards, slots and cabling. All cards are up to date (Used a DL580 to update with firmware boot cd)

Suggestions?
dkabat@aimnetsolutions.com

[The Spartan]

Hi,

Try to boot from Smartstart 7.4.
Link:
http://h18023.www1.hp.com/support/files/server/us/download/23318.html

If not able to boot, just post the exact error message.

Regards,
Raghav

[Patrick Burwell]

SYSTEM HALTS before any possibility of posting. Only works when removing array pci card(s).
attepmpted every slot with different cards we know works and different cables as well. Reset non-volatile memory to no avail.
error is approx:

"Unsupported pci card in slot 2 detected. Remove card from slot and reboot. System halted" when in slot 2. Same message regardless of controller card used (5300 or 6400)

EXACT message will be posted tomm.

[The Spartan]

Seems the controller cards are not compatible. Server hardware seems fine to me - please mention the model number or part number of the card - shall look up for compatibilty matrix if available

[Patrick Burwell]

I am considering the riser board is defective.

[Patrick Burwell]

Spare Part No. 171383-001 is the Smart Array 5300 Controller.
Upon further investigation it was determined the 6400 must run by itself and that the 5300 is specifically denied support in the bios to enforce the upgrade.

Thank you, the issue was resolved internally.

[Patrick Burwell]

Patrick Burwell Feb 9, 2006 23:52:51 GMT N/A: Question Author

--------------------------------------------------------------------------------
Spare Part No. 171383-001 is the Smart Array 5300 Controller.
Upon further investigation it was determined the 6400 must run by itself and that the 5300 is specifically denied support in the bios to enforce the upgrade.

Thank you, the issue was resolved internally.