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DL380 G4 Does not boot, no bios screen

Jack Stoffers
Occasional Advisor

DL380 G4 Does not boot, no bios screen

Hi,

I have a DL380 G4 that does not want to boot.
It does not show any bios screen.
iLO is not responding.
I have swapped, reduced the memory. Swapped CPU, tried with one CPU removed, reseated any component that unplugs.
All status lights are green.
Status lights next to the RAM always end up with oxxoo.ooox
Amber lights when removing all ram, or all cpu's.

Any other ideas are welcome.

Thanks

Jack
14 REPLIES
TTr
Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

If you have 2 power supplies try removing one and see if it boots up. Try with the other power supply as well and the other power supply slot.

Check out the maint/service guide and see if the motherboard status lights (see system board LEDs section" show anything.

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00687567/c00687567.pdf
Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thank you for the response.

Tried using one psu, swapped location.
tried removing the battery for 10 min.
tried reseting cmos, nvram with S6
removed controller cache.
swapped voltage regulator
I hope you have another clue.

It just stubbornly refuses to boot.

Jack
Hakki Aydin Ucar
Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

What kind of error message did you get on screen ? OR just blank screen ?
TTr
Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Did you check the internal LEDs? Look at the URL above, starting on page 83.
Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thanks again for the response.

It just show a blank screen.

I checked the internal status leds and all are either green or off. Just as they are supposed to be.

James ~ Happy Dude
Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Hello Jack,

Remove ALL PCI cards; & boot with MINIMUM memory configuration. > If this doesnt work, swap the DIMMs;

If it boots with the minimum configuration, install one PCI card at a time & boot; The one time it doesn't boot, you should have the root cause.

Hope this works.

Thanks & Regards,
James.

Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thanks James,

Unfortunately it does not have any PCI cards.
I have tried rebooting with one of the 2 processors (tried both)
Tried this with only 2x1gb ram, swapped the ram in between tries

This looks like 2 cpu's and or 6 memory sticks all got fried at the same time. Very unlikely but, I guess, possible. Or the mobo is gone without realising it.

Currently trying to rebuild on a G3, and this is a whole other lot of fun.

Thanks

Jack
James ~ Happy Dude
Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Ah! Thats a Bummer !

Seems like the MoBo gone for a toss !

Tough luck buddy !

James.
Darren Etheridge_2
Super Advisor

Re: DL380 G4 Does not boot, no bios screen

We recently had a DL360 with the same symptoms. The problem ended up being the PCI Riser card. After replacing it, all problems were fixed! Good luck!

D
Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thanks Darren,

How do you figure out that it would be the PCI Riser card. Except of course replacing it.

Jack
steve1282
Occasional Visitor

Re: DL380 G4 Does not boot, no bios screen

Hi Jack,

did you ever get the DL380 no BIOS screen sorted? Was it the Riser card? I'd like to know as I have exactly the same problem and have followed teh same steps, except for the riser card.

Thanks
Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Hi Steve,

No I did not get it fixed.
I ended up by ebaying a replacement server.
I actually tried the riser from the replacement server in the dead one and it stayed dead. I am still contemplating to replace the mob just to have a spare.

Good luck

Jack
Derek Place
Occasional Visitor

Re: DL380 G4 Does not boot, no bios screen

Had a similar issue- tried reseating everything and pulling an extra scsi card from the pci riser fixed the issue.
Jack Stoffers
Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

I actually replaced the MoBo, a $85 ebay investment, and it is back up and running like nothing happened.

So in my case it was $85 well spend.
Search Ebay for: hp 359251-001
(this is for a single core processor board)

Jack