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DL380 G4 Firmware update applies no changes

AK77
Occasional Visitor

DL380 G4 Firmware update applies no changes

Hi guys,
I have a DL380 G4 with VMWare ESX 3.5 3i on it. All Firmware on this unit is from 2004, iLO is 1.62.

I've tried Firmware 9.10 (c), 9.10 (b), 9.0, and 8.70. The 9s boot from dvd but show a blank screen for about 2-3 mins, reboot the system and show no changes applied in the bios version or the iLo version. 8.7 boots to a HP screen, countsdown to 0, then stays on next screen with no pormpts for about 2-3 mins, reboots but applies no changes to the firmware. What am I doing wrong here?

Any help will greatly appreciated. Thanks!
7 REPLIES
Modris Bremze
Esteemed Contributor

Re: DL380 G4 Firmware update applies no changes

According to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-3380ae888f86436aac54c149eb&taskId=135&swLang=8〈=en&cc=us&idx=1&mode=4& , DL380 G4 should be supported up until 9.10C.

You could try applying separate, older updates for system ROM, before trying the newest versions from Firmware DVD. If the latest were applied in 2004, maybe that is too old for something to work.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3288132〈=en&cc=us&taskId=135&prodTypeId=15351&prodSeriesId=397634
htulumba
Advisor

Re: DL380 G4 Firmware update applies no changes

You should first only update the iLO1 firmware to 1.94 with the appropriate bin file.
AK77
Occasional Visitor

Re: DL380 G4 Firmware update applies no changes

Thanks for the direction guys. How do I obtain these separate bin files? HP site seems very unorganized in general, pages are either moved or missing but the links are still there.

Re: DL380 G4 Firmware update applies no changes

Hi AK77,

just go to HP.com,
click "Support&Drivers",
click "download drivers&software"
enter "dl 380 g4"
..
maybe choose "Win2003-Server"
for all downloads.

There you can find the seperated downloads

Link:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3288132&prodTypeId=15351&prodSeriesId=397634&swLang=8&taskId=135&swEnvOID=1005#29213

this should work, also for ESX

Ralf


gregersenj
HPE Pro

Re: DL380 G4 Firmware update applies no changes

Site seem well organized to me.

I noted that you are using a DVD, to upgrade.
Beware, there's a new FW for the DVD drives.
Try to check / fix that first.

Even better, download the USB creation utility, and create the FW DVD on an USB mem stick..
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=dk&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-3a87c15fff7048979ec74975e6

BR
/jag
AK77
Occasional Visitor

Re: DL380 G4 Firmware update applies no changes

Thanks for the suggestions guys. I downloaded the BIOS, iLO, and the network adapter updates separately. FW DVDs still don't work, tried all three versions again. Will now try updating the DVD FW based on the last suggestion. iLO works now, thanks to your suggestions. Will post back with status update on FW DVDs.

The other thing I've noticed is that the array accelerator backup battery error keeps coming up randomly - 1794-Drive Array - Array Accelerator Battery Charge Low. It's random so not sure if the battery really is the culprit here. Any suggestions?
gregersenj
HPE Pro

Re: DL380 G4 Firmware update applies no changes

The BBWC battery is likely to be failed.

Do the FW upgrade, of the smart array controller.
Wait at least 3 days.
If it still fail.
Replace battery

There could be other failure reasons, and the solution could be replacement of various parts.

Beware, some smart array controllers got 2 batteries. ei the 6400.

BR
/jag