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DL380 G4 Memory Problem

Sebastian Thagaard
Occasional Visitor

DL380 G4 Memory Problem

We have just bought two DL380 G4, they came with 1Gb memory as default and we bought an extra 4Gb (2x2Gb). When I put in the extra memory in slot DIMM3B and DIMM4B, it won't boot at all and if I put the 2x2Gb in DIMM1A and DIMM2A I get a error message that says "Dual ranked memory not supported".
The extra memory is the right memory, PC2-3200 DDR. The same thing happens on both servers. Anyone who knows what is wrong?
Trusted Contributor

Re: DL380 G4 Memory Problem

Hi Sebastian

Make sure you are using the following

4GB of Single-Ranked PC2 PC3200 DDR2 SDRAM DIMM Memory Kit (2x2048 MB)

Option P/N â 343057-B2
Sebastian Thagaard
Occasional Visitor

Re: DL380 G4 Memory Problem

Hi Robin,

Thanks for you reply. We had the right memory, but it was faulty and HP have recalled it. Apparently they have had a lot of problems with these modules.
Kjetil Valhovd
Occasional Contributor

Re: DL380 G4 Memory Problem


Part. 343057-B21
The Dual Rank Issue is now sorted from HP.
What you have to do is update your servers (DL380) firmware. Available from HP support web-site.