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DL380 G4 Smart Start Problems

Pete Day
Occasional Contributor

DL380 G4 Smart Start Problems

Hello,

I have a bit of a weird problem with a DL380_G4.

We recently had a problem with this particular, which meant that the system board had to be replaced.

However we now can not boot with SmartStart. Its appears to load ok, and then 'seems' to hang, or is taking a very long time. However, if you remove the disks, SmartStart will load, and start. Also we have noted that when the disks are in 6x72Gb U320 10k, disks 3&4 have activity, but only those disks.

We have tried various configuration of disk, but nothing appears to work.

So far we have replaced the system board twice, (so it’s very unlikely it’s that), the SCSI backplane. All the disks, the processor, and I have just taken the server down to 2Gb.

Any suggestions would be very welcome.

Pete
4 REPLIES
KarloChacon
Honored Contributor

Re: DL380 G4 Smart Start Problems

hi

smartstart hangs where exactly?

which smartstart are you using? which version?
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-a0cacdec34c24b288772ed3d88&jumpid=reg_R1002_USEN

server has firmware up to date?
doing this we can check if firmware CD has similar behavior
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-6e09964448994337ad23016691&jumpid=reg_R1002_USEN

also remove any attached device to the server

so when remove all HDDs smartstart loads ok?


don't you have
another PCI riser cage to test in that server?

regards
Didn't your momma teach you to say thanks!
Joshua Small_2
Valued Contributor

Re: DL380 G4 Smart Start Problems

Are these HP supported disks?
I don't mean "disks that fit in the server", I mean disks that are listed as supported by HP and sold by HP for this server?

Pete Day
Occasional Contributor

Re: DL380 G4 Smart Start Problems

Hello,

When SmartStart v7.7, it gets to the point where it is loading drivers.

I have since found that I can run, v7.51, & v7.91 both without any problems. So thanks for the replies.

Pete Day
Occasional Contributor

Re: DL380 G4 Smart Start Problems

I am closing this as I've used a new version v7.91, without any problems.

I still don;t know why v7.7 didn;t work, but there is no further need to progress this, and thanks for the help.

Pete