DL380 G4 dual processor won't boot Windows 2003

[TL33]

Hi all,

I have upgraded DL380 G4 from one til two processors. For some reason it will not boot.
According to my vendor, I have recived the right processor. Any idea what could be wrong?
Will a firmware or a bios upgrade solve this?

Cheers,
TL

[dms_1]

Hi,

it could be a CPU stepping issue. You can switch both processors and try if booting is possible. If not - BIOS update is always a good idea. Additionaly you can test if booting only with the 2nd CPU is possible

Regards

[TL33]

Thanks for your reply.
I have tried to boot withe the 2nd CPU still doesn't work.
I've also tried to move the original CPU to the other slot and that works.

[juan quesada]

Hi,

Can you provided the spare numbers for the Processors?

you have 2 Processors, Do you have both PPM (power processor module)?

which BIOS version do you have?

Regards

[TL33]

We don't use sparepart numbers. Since it was possible to get original hardware and it's less expensive.
My vendor has the processors at the moment.
We they will come back to me today.
Yes, I have PPM for both processors.
BIOS Version P51 (HP DL380 G4).

[Mi6t0]

Hi there,

B51 is just the name for the bios-series for this server. It is important to know which date stays after b51, this will show us if bios is new or not.

kind regards,

[TL33]

Problem solved!!

I installed the latest firmware updates, then installed the second CPU, then it worked.

Thanks for all your support guys.
This ticket can be closed.

Cheers,
TL