DL380 G4 memory issue?

[David Eagle]

Dual Processor 3.4 ghz

2GB RAM

Just installed 2000 server via smartstart 7.20 (version 7.40 shipped but kept crashing?) and after 2000 installation finished, server reboots to blue screen.

Hardware Malfunction

NMI: Parity check/Memory Parity Error

The system has halted.

I took delivery of this 6 hours ago! Is it just a case of simply duff memory?

Thanks

[Nicholas Strutt]

probably have you got any memory you can swap over to check or go back to your reseller

[Igor Karasik]

It is memory problem.
Two months ago we received 6 ML370 G4 servers and we have this message on one server.
Replacing memory solved the problem.
Ask technician to replace all memory modules, it is good practice to have SAME memory DIMM's in the server.

[HGN · Accepted solution]

Hi

The NMI error is mostly becuase of a faulty DIMM, you can try and run the diagnostics but there is a chance the motherboard is alos having some issue(rare case).

Rgds

HGN

[David Eagle]

Thanks for the responses.

The diagnostics run OK via smartstart so I guess I will swap the memory and go back to the supplier for replacement.

It came standard with 2GB so its not like I've added any dodgy RAM....

Thanks all, will post outcome later on.

[David Eagle]

Called HP in the end. The server booted when the 3nd processor was removed. Then performed BIOS ROM update, re-installed 2nd processor and all is now OK.

They said the reason smartstart 7.40 was not working was due to the ROM version!