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DL380 G4 memory issue?

 
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David Eagle
Occasional Advisor

DL380 G4 memory issue?

Dual Processor 3.4 ghz

2GB RAM

Just installed 2000 server via smartstart 7.20 (version 7.40 shipped but kept crashing?) and after 2000 installation finished, server reboots to blue screen.

Hardware Malfunction

NMI: Parity check/Memory Parity Error

The system has halted.

I took delivery of this 6 hours ago! Is it just a case of simply duff memory?

Thanks
5 REPLIES
Nicholas Strutt
Occasional Advisor

Re: DL380 G4 memory issue?

probably have you got any memory you can swap over to check or go back to your reseller
Igor Karasik
Honored Contributor

Re: DL380 G4 memory issue?

It is memory problem.
Two months ago we received 6 ML370 G4 servers and we have this message on one server.
Replacing memory solved the problem.
Ask technician to replace all memory modules, it is good practice to have SAME memory DIMM's in the server.
HGN
Honored Contributor
Solution

Re: DL380 G4 memory issue?

Hi

The NMI error is mostly becuase of a faulty DIMM, you can try and run the diagnostics but there is a chance the motherboard is alos having some issue(rare case).

Rgds

HGN
David Eagle
Occasional Advisor

Re: DL380 G4 memory issue?

Thanks for the responses.

The diagnostics run OK via smartstart so I guess I will swap the memory and go back to the supplier for replacement.

It came standard with 2GB so its not like I've added any dodgy RAM....

Thanks all, will post outcome later on.
David Eagle
Occasional Advisor

Re: DL380 G4 memory issue?

Called HP in the end. The server booted when the 3nd processor was removed. Then performed BIOS ROM update, re-installed 2nd processor and all is now OK.

They said the reason smartstart 7.40 was not working was due to the ROM version!