DL380 G4 reboots

[David Vasil]

A server I am responsible for periodically reboots. There doesn't seem to be a pattern and happens anywhere from 1 to 4 times a day. In the event viewer I see this error:

System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery feature and has just become operational again.
[SNMP TRAP: 6025 in CPQHLTH.MIB]

Any help would be appreciated.

[juan quesada]

ASR is hitting you, it may be caused by different reasons.
The info you posted is enought to tell who is rebooting the server but no why, as a rule of thumb for this issue (experience), update ILO firware, and ILO driver.

ILO is the one that manages the server health

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-4c776985e2a5450eab7c761b3c

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-6011807da53845899bda5311ba

try this and/or post additional info.

let us know

[David Vasil]

Thanks for the information Juan. What additional info should I post????

[juan quesada]

IML will tell why ASR is hitting if it is a overtemp issue or a common hardware error.
start>hp system tools> integrated management log viewer

[David Vasil]

IML has lots of error messages! I see "ASR detected by system ROM" alot and a few
"Blue screen trap(bugcheck, stop 0x0000007f"
also "an unrecoverable system error has occured(error code 0x0287b12d"

[David Vasil]

Another message that is marked as critical is "Drive Array Device Failure(slot 0, bus2, bay 1)