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DL380 G4 using win2k3 server crash

BERTON_1
Frequent Advisor

DL380 G4 using win2k3 server crash

hello,
A proliant dl380 G4 with win 2k3 server SP2 and smartstart 7.90 has crashed the 08/21/2007.
I have installed the SP2 and the smartstart 7.9 the 08/01/2007.
this server is used as file server and print server, it is connected to a MSA1000.
The OS is on internals disks connected on a SA-6i.

this server had never crashed before.
sombody know if the MS patch kb932755 is needed.
http://support.microsoft.com/kb/932755
I haven't installed it, is it the reason of the crash.

with le last version of hp drivers is-it necessary to install it?

you can see the differents events...
regards

Pascal



**********************************************
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 23/08/2007
Time: 11:39:34
User: N/A
Computer: xxxxxx
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000003, 0xd0000002, 0x00000000, 0xf75c9917). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

**********************************************
Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6008
Date: 23/08/2007
Time: 11:39:33
User: N/A
Computer: xxxxxx
Description:
The previous system shutdown at 11:29:18 on 23/08/2007 was unexpected.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: d7 07 08 00 04 00 17 00 ×.......
0008: 0b 00 1d 00 12 00 ec 01 ......ì.
0010: d7 07 08 00 04 00 17 00 ×.......
0018: 09 00 1d 00 12 00 ec 01 ......ì.

**********************************************

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1076
Date: 23/08/2007
Time: 11:41:34
User: DOM_xxx\administrator
Computer: xxxxxx
Description:
The reason supplied by user DOMNT_UIC\Administrator for the last unexpected shutdown of this computer is: System Failure: Stop error
Reason Code: 0x805000f
Bug ID:
Bugcheck String: 0x000000d1 (0x00000003, 0xd0000002, 0x00000000, 0xf75c9917)
Comment: 0x000000d1 (0x00000003, 0xd0000002, 0x00000000, 0xf75c9917)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 05 08 ....

**********************************************
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 23/08/2007
Time: 11:41:39
User: N/A
Computer: xxxxxx
Description:
Error code 000000d1, parameter1 00000003, parameter2 d0000002, parameter3 00000000, parameter4 f75c9917.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 64 000000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 33 2c 20 000003,
0038: 64 30 30 30 30 30 30 32 d0000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 66 37 35 63 00, f75c
0050: 39 39 31 37 9917


2 REPLIES
James ~ Happy Dude
Honored Contributor

Re: DL380 G4 using win2k3 server crash

Yes brenton,
1) install all latest firmware & drivers
from
http://h18023.www1.hp.com/support/files/server/us/locate/69_6097.html
( i hope this one is the packaged cluster with MSA 1000, if not select DL380 G4 separately.

Once this is done, monitor the server. & if needed ONLY then install the STORPORT storage driver.

Regards,
James.
BERTON_1
Frequent Advisor

Re: DL380 G4 using win2k3 server crash

Ok, I will try to update firmave and drivers.

But it isn't a known problem with the SP2 of W2k3 ? or may be with viruscan enterprise 8.0.0 ?
thank you for your help

Pascal