- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- Re: DL380 G5 Hang
ProLiant Servers (ML,DL,SL)
1752594
Members
2918
Online
108788
Solutions
Forums
Categories
Company
Local Language
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-08-2009 10:53 AM
04-08-2009 10:53 AM
DL380 G5 Hang
Greetings,
Last Thursday a client's DL380 G5 was hung (hanging?). Could not get to machine from WAN or LAN using RDP or even ping.
Not providing AD services, so no one could log into network or even get DHCP address. No one could get to web.
Only a hard reset would bring it to life, but even then, no AD and no web even from the server itself. Another reboot and, thank goodness, all was ok.
Nothing in event logs to indicate problem before it dumped.
Server is running SBS 2003 R2 with Exchange, MOS 2007, Quickbooks, plus File/Print for about 30 accounts (only 8 use File/App/Print)
System is RAID 1 + 5 with 3 GB memory.
Machine also hosts Trend Micro SMB AV. Trend log indicated 2 viruses detected but not cleaned. "Virus type: Entire network" Trend was not helpful and said "it must have cleared itself."
I am not a fan of mystery dumps like this and client wants explanation of what happened and I would like the ability to figure it out.
HP SIM is running and I found this article as a possible cause http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1121516&prodTypeId=15351&prodSeriesId=1121516&objectID=c01710870
Any help with my post mortem is greatly appreciated!
Last Thursday a client's DL380 G5 was hung (hanging?). Could not get to machine from WAN or LAN using RDP or even ping.
Not providing AD services, so no one could log into network or even get DHCP address. No one could get to web.
Only a hard reset would bring it to life, but even then, no AD and no web even from the server itself. Another reboot and, thank goodness, all was ok.
Nothing in event logs to indicate problem before it dumped.
Server is running SBS 2003 R2 with Exchange, MOS 2007, Quickbooks, plus File/Print for about 30 accounts (only 8 use File/App/Print)
System is RAID 1 + 5 with 3 GB memory.
Machine also hosts Trend Micro SMB AV. Trend log indicated 2 viruses detected but not cleaned. "Virus type: Entire network" Trend was not helpful and said "it must have cleared itself."
I am not a fan of mystery dumps like this and client wants explanation of what happened and I would like the ability to figure it out.
HP SIM is running and I found this article as a possible cause http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1121516&prodTypeId=15351&prodSeriesId=1121516&objectID=c01710870
Any help with my post mortem is greatly appreciated!
1 REPLY 1
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-26-2009 04:33 PM
04-26-2009 04:33 PM
Re: DL380 G5 Hang
Any chance you're running iLO 1.9 drivers? We had some ASRs in those, so if you have "Automatic System Recovery" disabled, it would probably look as you described. Check in the BIOS for the ASR setting.
Also, are there no reported issues in the Integrated Management Log (IML)? You can check via iLO or System Management Homepage (SMH) if it's installed. It's very rare that something would happen system-level without being reported there.
-Matt
Also, are there no reported issues in the Integrated Management Log (IML)? You can check via iLO or System Management Homepage (SMH) if it's installed. It's very rare that something would happen system-level without being reported there.
-Matt
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP