DL380 G5 / Linux RHEL 5 / Reboot by ASR

[studerje]

As of this morning, no reboots on servers in question. still monitoring.

[eis1953]

Jonathan Studer
How often would your re-boots occur, is one day with the 1.77 (29 Apr 2009) patch enought?

Ed

[studerje]

The reboots were happening at least twice a day. Yesterday and last night, no reboots, but I'm still monitoring to see if I have any reboots before pushing out to other servers. If I go more than 48 hours without reboot, I'm going to start pushing it out.

[makysk]

Do someone definetly solution of this problem?
Because there are a several methods,and I'm not sure which is the correct.

[makysk]

Do someone have definetly solution of this problem?
Because there are a several methods,and I'm not sure which is the correct.

[studerje]

I'm still getting NetFN 0x4, command 0x2D timed out errors in Event viewer.
I've had 2 crashes since I applied the firmware to the ILO.
One of which created a windows dump file that I debugged. it reported problem with a file serialcom.sys for a product specific driver we have installed.

but the second I can't tie to that problem driver.

I am also receiving other error in EV:
Failed GET SENSOR READING, sensor 22
Maximum indicator count (1) exceeded
Duplicate supply instances: 1
Duplicate supply instances: 2
Duplicate container instances: 3
Insert logical container 2 failed
Duplicate fan instances: 1
Duplicate fan instances: 2
Insert logical container 2 failed
Duplicate thermal sensor instances: 5


I'm not sure the firmware update fixed it.
Anyone get open a ticket with HP in this issue?

[Yossi Lagstein]

Hi,

Regarding RHEL 5.s ASRs, to avoid getting ASRs out of the blue we are installing all PSP components but HP-IPMI. (bare in mind that by doing this we are loosing the value that ASR gives in the case the server hangs, but until we are sure HP has fixed this issue we don't have a choice)

Regarding Windows 2003, we have an open case. We got an instructions to downgrade the following components:
HP Insight Management Agents for Windows Server 2003/2008 - http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-27fa96e466cc46b1b6e3af1d5d&mode=3

HP System Management Homepage for Windows - http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-84b4161b7cd3455fb34ac57586&mode=3

HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003 - http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-93850678b0aa4460a0527451a6&mode=3

As HP is scheduled to release PSP 8.25 in next few weeks I have asked to verify whether a solution will be included in this release. I'm waiting for a response, and as I much prefer to upgrade than to downgrade I didn't downgrade my servers yet.

Yossi

[eis1953]

We have downgraded to Proliant Support Pack 8.15 for Windows x64 and our DL585's have been up for 14 days.

And Yes we have a HP case #

Ed

[eis1953]

We have downgraded to Proliant Support Pack 8.15 for Windows x64 and our DL585's have been up for 14 days.

And Yes we have a HP case #:3605731827

Ed

[MarkVHDA]

Did HP ever get you all fixed?

I have a DL585 G2 x64 running SP 8.11 and am having similar issues with mysterious reboots and nothing in the event log but the standard 'previous shutdown unknown' message.

I noticed SP 8.25 came out on 6/2 and am getting ready to try it. Release notes state the following related to iLO
:
Fix Note:
Corrected an issue that could cause Windows to hang when shutting down, restarting, or entering hibernation.
Resolved a problem where system could spontaneously reboot (ASR) if all CPU's were under continuous 100% load, and iLO 2 was reset (e.g. due to firmware update, changes to network settings, etc.).

I had issues rebooting also and am hoping this is the fix!

Mark