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DL380 G5 - No agent messages at all

 
Fulvio Francini
Frequent Advisor

DL380 G5 - No agent messages at all

Hi all, I can't get no system messages from a DL380 G5.

For example: if I try to hot unplug a power supply no message appear in the event viewer.

I have tried to upgrade psp to version 8.00 with no result.

The only message I get are during reboot and are attached (I hope you ca see it, I'm not very familiar with this!)

Thanks in advance to anyone will help!
Fulvio
16 REPLIES
Xteven
Advisor

Re: DL380 G5 - No agent messages at all

You need to check that the SNMP traps are installed correctly under add/remove programs-->Windows Components because without this service the agents are not going to report anything!

x-teven
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

Hi xteven, nice try!

SNMP is installed and configured in the same way it is on other 10 servers that works!

Any other idea?
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

In the attachment you can find another error that appear after restart. Bet I don't know if it is related...
KarloChacon
Honored Contributor

Re: DL380 G5 - No agent messages at all

hi

several things

- pleas open you system management homepage and check of it is populated I mean if it is working

- go to control panel and open HP Insight managements agents icon and post a screenshot

- what about system ROM up to date.

- what about integrated management log is it reporting Power supply not fault tolerant? or not?

regards
Didn't your momma teach you to say thanks!
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

Hi Karlo here are same screenshot from the server.

1. System Insight Manager home page
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

Agent in control panel
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

3. Software version

Other note:
1. server is not in a cluster
2. if I try to send a test trap from the system insight manager page, it works!
KarloChacon
Honored Contributor

Re: DL380 G5 - No agent messages at all

OK

everything looks good the only thing is that for your System management homepage you are using WBEM instead of SNMP, so you can go to seetings and select SNMP as source instead of WBEM.

--------
let me know about IML and the ROM thing
I am linking the latest insight management agents W2003x32 bits?

install the one is there right now
and install this one

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-c54d1c2cdb3f4318a54e118da8

regards
Didn't your momma teach you to say thanks!
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

I'm feeling a little "dummy" in this moment... where did you see I'm using WBEM instead of SNMP?

:embarrassed
KarloChacon
Honored Contributor

Re: DL380 G5 - No agent messages at all

don't worry I know since when you are using WBEM agents instead of SNMP as source to populate your SMHP your SMHP will have less information (charts)

that's why

regards
Didn't your momma teach you to say thanks!
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

Ok nice work, now I'm feeling completely dummy! ;)

(Generally I use to install the management page, the agents, configure ad let them works...)

I just want that this server email me if something is wrong... so, step by step:

- do you mean that I can change from WBEM to SNMP? Is this suggested? If yes how can I do that?

- how can discover the IML and ROM version?

- aren't the agent you've linked the same I have already installed?

And yes the server is W2003sp2 32 bit

Regards and many thanks!
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

I found the ROM version:

P56-09/18/2006 (not exactly the last version!)

I'm a little scared of update ROM version. Is it a real safe work?
KarloChacon
Honored Contributor

Re: DL380 G5 - No agent messages at all

hi

- the SNMP thing is going to settings and select source -> SNMP

- yes the system rom is completely safe, very old by the way the one you have

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-0ceb7a0320bf4eeabc63e9867f

- no PSP 8.0 has insight agent dated Febraury this one I added is April, remember agents are the ones in charge of reporting messages

- IML you go to HP system tools (windows menu), Integrated management log


this link ids for the all firmware package it includes also System ROM
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-a3d64497af4d4cdeb699c2edd3


regards
Didn't your momma teach you to say thanks!
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

I guess I will have download this file:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-4962e8b2fe484a159d7bc7234c

cause HPSUM is not installed...

The IML version is: 5.20.0.0, and when I try to start it give me the beautiful error you can see in the attachment
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

I don't know if it could be useful but attached is the list of installed programs.

Agent are already at release 8.10 because I've tried to install them after PSP 8.

Can I upgrade the ROM version while server works?

(I know I'm stressful, but this is a very important server - the exchange one-)
Fulvio Francini
Frequent Advisor

Re: DL380 G5 - No agent messages at all

The programs list...