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DL380 G5 Predictive failure on brand new drive

 
TCJarman
Occasional Visitor

DL380 G5 Predictive failure on brand new drive

Consolidated Error Report:
   Controller: Smart Array P400 in slot 3
       Device: Physical Drive 1I:1:1
      Message: Predictive failure.

We have an HP DL380 G5 server with two 72GB 15k SAS drives configured in RAID1. A couple weeks ago, the server reported a drive failure on Drive 1. We replaced the drive with a brand new HDD -- same spares number. A few days ago, the server started reporting a predictive drive failure on the new drive, in the same bay.

Is it likely the new drive is bad... or more likely we have a bay failure problem?

This is a production server, so any advice would be appreciated. I have another spare drive, so I can hot swap it if this is a fluke and new drive is just bad.

THANKS!
TCJarman

 

P.S. This thread has been moved from Servers > Genrral to ProLiant Servers (ML,DL,SL) - HP Forums Moderator

3 REPLIES
PGTRI
Honored Contributor

Re: DL380 G5 Predictive failure on brand new drive

hi,

 

Please attach an ACU report from the server. I'll take a look on it.

 

Thanks

 

regards,

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TCJarman
Occasional Visitor

Re: DL380 G5 Predictive failure on brand new drive

I added the attachment to the original post.

If that is not what you need, please let me know. THANKS!

PGTRI
Honored Contributor

Re: DL380 G5 Predictive failure on brand new drive

hi,

 

Thanks for the report.

 

[Physical Drive 1I:1:1] has  115 predictive errors as You already mentioned. The other drive is clean. You recieved most probably a DOA drive. Please update the FW of the controller first and replace the drive with a new one. Please be sure that you have a valid backup -just in case.

 

Thanks

 

regards,

 

How to Say Thank You? Just click the KUDOS!