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тАО03-05-2010 06:55 AM
тАО03-05-2010 06:55 AM
DL380 G5 Unexpected restart
Hi All,
Can someone help with me with 1 one our server (DL380 G5) that is having unexpected restart everyday, especially during back-up. We tried disabling ASR, updating firmware, PSP and BIOS version and reformating the server. But nothing seems to work.
Can someone help with me with 1 one our server (DL380 G5) that is having unexpected restart everyday, especially during back-up. We tried disabling ASR, updating firmware, PSP and BIOS version and reformating the server. But nothing seems to work.
3 REPLIES 3
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тАО03-05-2010 07:23 AM
тАО03-05-2010 07:23 AM
Re: DL380 G5 Unexpected restart
Hi Jason,
This is very informationless problem description, what server exactly do ?
* completing post w/o any error ?
* any red blinking led on server front side or on mainboards ?
* is it screen lock ? server freeze or Blue screen ?
and do Offline diagnostic test before you do this :
Boot server with Smart Start --> Maintain server --> Insight Diagnostic Offline edition : Complete test + all devices + unattendend + Number of loop = 3 ( u can select 1 loop test but 3 will provide more accurate result)
Regards.
This is very informationless problem description, what server exactly do ?
* completing post w/o any error ?
* any red blinking led on server front side or on mainboards ?
* is it screen lock ? server freeze or Blue screen ?
and do Offline diagnostic test before you do this :
Boot server with Smart Start --> Maintain server --> Insight Diagnostic Offline edition : Complete test + all devices + unattendend + Number of loop = 3 ( u can select 1 loop test but 3 will provide more accurate result)
Regards.
Kind Regards,
Erdogan.
No support by private messages. Please ask the forum!
Erdogan.
No support by private messages. Please ask the forum!
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тАО03-05-2010 08:17 AM
тАО03-05-2010 08:17 AM
Re: DL380 G5 Unexpected restart
What do the iLO logs indicate?
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тАО03-06-2010 02:15 PM
тАО03-06-2010 02:15 PM
Re: DL380 G5 Unexpected restart
Seems more like a hardware issue if you have reformatted the server and updated all the firmware (if not not all the components were updated, strongly recommend you try that first). If possible, try with minimal configuration.
If the above fails, I would recommend that you try an replace the hardware in the following order (one after another):
1- Power Supply Backplane
2- System Board
Also, before you start replacing the hardware, verify that the server is getting enough power (iLO can give you that info).
If the above fails, I would recommend that you try an replace the hardware in the following order (one after another):
1- Power Supply Backplane
2- System Board
Also, before you start replacing the hardware, verify that the server is getting enough power (iLO can give you that info).
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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