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DL380 G5 shutdowns with Fan missing error

 
Naseer ghori
Occasional Contributor

DL380 G5 shutdowns with Fan missing error

Hello everyone:

We bought a new DL380 G5 server, initially there was a problem with system board, when we install second processor server display was not coming, however with single processor
it was ok, now we claimed new system board from HP. when replace new system board im getting new error, server shutdowns in 2 mins sayin Fans are missing or failed, this server is coming by default 6 fans, and all are working with green LED.

I wil be grateful to give further details. waitin for help.
5 REPLIES
ess
Super Advisor

Re: DL380 G5 shutdowns with Fan missing error

hello
maybe one fan fail or loss .
you sure fans correct.
Naseer ghori
Occasional Contributor

Re: DL380 G5 shutdowns with Fan missing error

NO. i dont think. coz its givine error for the fans which are not installed, as this server is of 6 fans only .there is probability of 12 fans. so its giving error for the one which are not installed.
KarloChacon
Honored Contributor

Re: DL380 G5 shutdowns with Fan missing error

hi Naseer

what is the error your getting?

1611 or something similar

please tell us

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: DL380 G5 shutdowns with Fan missing error

hi again

is it your server 12 fans or the new one 6 fans?

advisory here
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00866744&jumpid=reg_R1002_USEN

regards
Didn't your momma teach you to say thanks!
Brian_Murdoch
Honored Contributor

Re: DL380 G5 shutdowns with Fan missing error

Hi Naseer,

There is a problem with some of the dual core system boards at present which exhibit fan failures, even though those fans are not present.

Certain revisions of the system board with Spare Part 407749-001 show this fault. HP are working on a resolution however to fix it get HP to install the newer system board model Spare Part 436526-001. This works 100% and is backward compatible with 50XX and 51XX processors.

We have this issue in the UK and HP are now issuing 436526-001 in most cases until they purge and rework the other boards.
Specifically ask for 436526-001 when logging the call and ensure that is what you get installed by the engineer.

I hope this helps.

Brian