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DL380 G5 turn off itself...ppm light come on..new psu

 
foler
Advisor

DL380 G5 turn off itself...ppm light come on..new psu

hello
We have one uniprocessor DL380 G5 server. Before several month server shutdown itself every day and we change psu. Nothing good. After this PPM light come on. We changed PPM on processor and again nothin good. Server still shutdown itself with ppm light on with orange color and switch button light orange.

What we can do? I dont think that mbo is out.
21 REPLIES
Ali
HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

DL380 G5 had known issue with older PSU revision. However, new revision of PSU has fixed for this issue.

if you have replaced both the PSU and PPM already then need to replace Power backplane to fix the issue. You may register a case ON ITRC with all the details with HP.

Further narrowign down the issue:

1. check with 1 PSU at a time.
2. bring the server to base configuration and check.
3. if you got identical working server then can swap PSU and power supply backplane for testing.

thanks,
Aftab



I work for HPE
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foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

how I can check psu revision and what revision need to be? what is power backplane? server have one psu.

thanks
Ali
HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu


DL380 G5 service and Maintainence guide page no 60 explains the PSU backplane replacement procedure
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00710359/c00710359.pdf

PSU revision

Spares Kit 403781-001 with Power Supplies with Revision Level 03M or later AND a Green Dot in the upper right corner of the Power Supply label is not affected.

I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

many thanks
Ali
HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Please don't forget to assign points if this turns helpful .. :) cheers!
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

this server is hardcoded to have failure when 3 years warranty gone.

we replace psu with correct version,we have new PSU backplane, we have new ppm module and server switch off again.

Old ibm steel servers 10 years old work like charm.
Ali
HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

this is strange behaviour.

If your server is serviced within the 90 days from HP with or without the warranty for the same issue, you can log a re-repair call with hp.

components related to power issues are : Power supply, Power suppply backplane, PPM, processor and Power switch itself.

only thing related to this power behaviour which is not replaced in your case is Power switch assembly.

thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

Warning lights on front panel after switch off can go in 3 combination:
1. light only orange power on button
2. light orange power on button and ppm light
3. light orange power on button and red psu light

Really strange.
Ali
HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

Warning lights on front panel after switch off can go in 3 combination:
1. light only orange power on button
2. light orange power on button and ppm light
3. light orange power on button and red psu light

looking at this scenario, I still suspect power supply.

I remember dl380 g5 has power supply issue and some latest revision is also affected.
Please make sure you have Green DOT next to PSU revision.

If you got identical server, Swap the PSU again.

thanks,
Aftab.
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

PSU have green dot and part number show that this is new version psu.
Ray Herbig
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

Sorry I know this is an old thread, but I have a dl380 G5 exhibiting the same behavior. I was wandering if there was a resolution to this issue.


Thanks.
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

We change:
mainboard
ppm
psu
power switch on front panel
cabel from front panel and mainboard
everything

and g5 switch off again!!! wtf???????
Ray Herbig
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

Foler: When you changed the motherboard, did you change the cpu's? I'm starting to suspect my issue is a cpu issue.
foler
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

no, we have old cpu. this is only old part in server, include fans.
Ray Herbig
Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

I definitely lean towards a faulty cpu.
brajeshkmr
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi i am also tired with same issue. if u solve your issue please write some ?
brajeshkmr
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

hi every one help me..........


Thanks
Academia-AUST
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

hi all,

 

I know this is an old post, but does anyone have solution for the issue with this problem yet?

 

we had one DL320 G5 running Sharepoint and it was down a couple of days ago. At that time, we could smell like plastic burnt. I removed the server out of the rack, let it cool down (approx. 30min) )and then tried to boot it again. It was on at that time somehow.

 

I could check HP SMH page to later find out that ASR process was run, apart from that nothing was helpful to identify the cause of the issue.

 

It was down again with internal health light at front panel flashing red, on system board PPM and CPU lights are amber. We ordered CPU already but not sure if we should replace it because it seems like 50/50 case.

 

Any suggestions would be really appreciated.

 

 

 

NRKsg
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

have similar issue,

 

got a new power supply and ppm.

 

works perfect for the first week. but the server shuts down unexpectedly over the weekend.

 

just switch the power supply to the alternate slot - if it works fine means my existing power back panel is faulty.

 

wish me luck guys..

 

 

 

SverreR
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

did anyone have a solution to this one? did replacing the CPU work?

FAROOQurREHMAN
Occasional Visitor

Re: DL380 G5 turn off itself...ppm light come on..new psu

By changing the power supply i was able to fix this issue.
I had same issue, And was Mad from 1 week, I've chanded the Raid battery but didn't fixed the issue.  Luckily i have 3 g5 servers , so took POWER SUPPLY unit from other server and replaced with the one having shut down issue. 
After changing this server working fine and other server where i used the batery from infected server is shutting down.

So go ahead and replace PSU . It will help you.