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DL380 G6 - Parity Error

Lash J
Advisor

DL380 G6 - Parity Error

Hi there,

A customer is reporting Blue Screen error on DL380 G6 running Windows 2008 R2.

Server can be logged into, but after about 30sec-1 min, blue screen appears with the following message:

*** Hardware Malfunction

Call your hardware vendor for support

NMI: Parity Check / Memory Parity Error

*** The System has halted ***


Prior to having this error, the server has restarting by itself on occasions.


Server utility is for DC, File Server and Antivirus Server.


Any ideas? Thanks
14 REPLIES
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

Check the IML.

It should tell you wich memory module got a problem.
Lash J
Advisor

Re: DL380 G6 - Parity Error

Is the problem actually really related to a DIMM?
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

DIMM or system I/O.

Still you're best freind is the IML and SMH.

Or simply, try to remove DIMM's in pairs, if possible.
Lash J
Advisor

Re: DL380 G6 - Parity Error

gregersenj,

Thanks for the replies, I will give it a go when I visit the customer.

Cheers.
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

I would like to know you're findings :)

cheers
/jag
ramboll-spb
Occasional Visitor

Re: DL380 G6 - Parity Error

Hello.
We have the same problem. IML shows:
PCI Bus Error (Slot 0, Bus 0, Device 30, Function
What can we do?
Thanks
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

I believe slot 0 bus 0, is the system I/O bd.

BR
/jag
ramboll-spb
Occasional Visitor

Re: DL380 G6 - Parity Error

I think you're right, because the mouse is out of order.
So, if it's I/O system - what do we do?
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

You have to replace the system I/O bd.

BR
/jag
Lash J
Advisor

Re: DL380 G6 - Parity Error

Hi Guys,

coming back to the thread I started some time back.


the problem was resolved after a fresh reinstall of the OS.

the customer hasn't reported any problems since.

hope it helps some of you guys :)
ramboll-spb
Occasional Visitor

Re: DL380 G6 - Parity Error

I think it will not help me, because my mouse does not work even when I load from smartstart disk for example. The mouse itself, of course, is OK.
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

Does the keybord work?
If so, it possible to run the FW CD without the mouse.

BR
/jag
gregersenj
HPE Pro

Re: DL380 G6 - Parity Error

Sorry for spamming.
But the machine is under warrenty, so get the system i/o replaced.

BR
/jag
ramboll-spb
Occasional Visitor

Re: DL380 G6 - Parity Error

Of course i will replace it under the warranty... The keyboard is OK, I user USB mouse to update firmware from FW CD, it did not help. SmartStart Diagnostics showed nothing except the error in IML. Hardware test passed several times.
Mouse is out...