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DL380 G6 and 512 MB BBWC cable

 
NJK-Work
Honored Contributor

DL380 G6 and 512 MB BBWC cable

We recieved our first DL380 G6 today and along with it ordered a 512 MB Cache upgrade for the RAID controller. The cable that comes with the kit is about 1/2 the length it needs to be to reach from the battery to the cache card/chip.

I know the G6 model is pretty new, but has anyone seen this problem? Did HP spec out the wrong cable for the cache kit?

Thanks
Nelson
13 REPLIES
NJK-Work
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

I have attached an image. The arrow points where it needs to go; the square outline where the cable presently sits.

Nelson
Tom Riley1
Advisor

Re: DL380 G6 and 512 MB BBWC cable

cnb
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

Nelson,

Is there a part number on the cable? The Service Guide indicates that the cable should be this part number 488137-001, but I haven't found the specs for it. They also make a longer cache 21" cable for the BBWC, but I can't tell if the connectors are compatible.
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01705597/c01705597.pdf

488137-001 ASSEMBLY - OTHER : SPS-CA ASSY SFP BATT 15

462975-001 MEMORY BOARD : SPS-BD MEM MOD 512MB 72B SPS-BD MEM MOD 512MB 72B

I'd call HP and confirm that you have the correct cable kit.

hth,
NJK-Work
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

Thanks all.

The part number we ordered was this:

462967-B21

Inside the box is:
1) Battery
2) 512 MB cache card
3) 11" cable

According to our reseller, this is the correct part. But who knows.

Nelson
cnb
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

Well obviously it's not correct. I did find additional info on the other cable lengths:

Smart Array BBWC battery cable, 14-inch 488137-001
Smart Array BBWC battery cable, 24-inch 488138-001

Since the Service Guide indicates 488137-001, the 488138-001 24" *should* have the same connector only longer.

I can't tell from you pic, but it doesn't look like 3 more inches on the 14" would work either unless routing the 488137-001 cable per the doc directions does fit.

hth,


cnb
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

Nelson,

Nothing of real value but I did find something interesting...

The Quick specs for the DL360 G6 lists the kit you have for the Smart Array P41x options:

http://h18000.www1.hp.com/products/quickspecs/13234_div/13234_div.html

Smart Array P410 Controller
HP Smart Array P410/256 MB Controller 462862-B21
Battery Kit (for Battery Backed Write Cache) 462969-B21
HP Smart Array P410/512 MB with BBWC Controller 462864-B21
512MB BBWC 462967-B21
Smart Array P411 Controller
HP Smart Array P411/256 MB Controller 462830-B21
HP Smart Array P411/512 MB with BBWC Controller 462832-B21
512MB BBWC 462967-B21



hth,

NJK-Work
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

According to the notes I have, the cable that was shipped is about 11". I think we need double that to reach. I am gonna try and get the 24" part to see if that works.

Thanks again for the help.
cnb
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

That should have been *DL380* G6....

Good luck and let us know what you find out!
NJK-Work
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

Our reseller found the correct part and indeed it has the correct cable. Here is the part number in case anyone else has this problem:

SPS-CA Assy SFP Batt 15
MFG #:488138-001

Nelson
NJK-Work
Honored Contributor

Re: DL380 G6 and 512 MB BBWC cable

You need a seperate part number in addition to the 512MB Cache:

SPS-CA Assy SFP Batt 15
MFG #:488138-001

Nelson


Rich Bruney
Occasional Visitor

Re: DL380 G6 and 512 MB BBWC cable

The cables are very difficult to find, almost as if they were an afterthought. There is an alternative if anyone would like to contact me directly.
whodattom
Occasional Visitor

Re: DL380 G6 and 512 MB BBWC cable

I also ran into this issue today. Apparently the kit comes with the 11" cable and there is a "note" on th especifications page that shows the longer cable is required for the p410i controller. I called support and pre sales today to raise hell that they had verified what I needed to do this upgrade and then I got what was in the package. Response finally was "We will call you back". Just got call from support that they are providing me with the cable at no charge. I suggest anyone adding this upgrade do the same. This was very poor design/planning on HP's part. There was no way I was going to spend an additional $50 for a $2 cable they should have provided in the first place.
Alexej Tsarev
Occasional Visitor

Re: DL380 G6 and 512 MB BBWC cable

AFAIK, all BBWC upgrade kits are now shipped with longer 24-inch cable, which is suitable for all HP servers (including G6 models).