DL380 G6 with 2 CPU issue

[Shyna]

I have a DL 380 G6 server that is not coming up if two CPU are installed. If only 1 processor is on the server, it will boot normally but will not if the second one is added. What do i need to do? Update the firmware or what?

Thanks.

[TTr]

Is the second CPU an HP CPU kit?

[Shyna]

yes it's an HP CPU exactly the same with the other one. Even when swapped, it will also work but the two can't just work together. What version of firmware will resolve this case or any other thing that can be done?

[TTr]

What is the power supply in your server? Is it possible you have one small (400W) power supply that is not enough for 2 CPUs? What else is in the server that would use a lot of power? how much memory, PCI cards, disks?Check with the HP power advisor.

http://h20338.www2.hp.com/enterprise/cache/600307-0-0-0-121.html

[acedpogi]

hi, what is the exact model of cpu are you using? do you have redundant power supply?

[Shyna]

No redundant power supply and the CPU type is Intel Xeon E5220 2.27GHZ.

[Erdogan Temur]

Hi,

DL380 G6 not support Intel Xeon E5220. check this link for additional parts

http://h18004.www1.hp.com/products/quickspecs/13234_div/13234_div.HTML

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Regards.

[Erdogan Temur]

What is the DL380 G6 product number?

[Shyna]

The P/N is 470065-082. How come one CPU is working on the server if it doesn't support this CPU?

[Erdogan Temur]

Compatible part numbers below for second cpu. Please check.

496064-001: Processor heat sink kit - 80W
490073-001: Intel Xeon Quad-core processor E5520 - 2.6GHz (Nehalem, 5.86 GT/s front side bus, 8MB Level-3 cache, Hyperthread, Turbo, 80W TDP)

If the parts are correct. then firmware and bios update.

regards.