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DL380 G6 with 2 CPU issue

Shyna
Frequent Advisor

DL380 G6 with 2 CPU issue

I have a DL 380 G6 server that is not coming up if two CPU are installed. If only 1 processor is on the server, it will boot normally but will not if the second one is added. What do i need to do? Update the firmware or what?

Thanks.
10 REPLIES
TTr
Honored Contributor

Re: DL380 G6 with 2 CPU issue

Is the second CPU an HP CPU kit?
Shyna
Frequent Advisor

Re: DL380 G6 with 2 CPU issue

yes it's an HP CPU exactly the same with the other one. Even when swapped, it will also work but the two can't just work together. What version of firmware will resolve this case or any other thing that can be done?
TTr
Honored Contributor

Re: DL380 G6 with 2 CPU issue

What is the power supply in your server? Is it possible you have one small (400W) power supply that is not enough for 2 CPUs? What else is in the server that would use a lot of power? how much memory, PCI cards, disks?Check with the HP power advisor.

http://h20338.www2.hp.com/enterprise/cache/600307-0-0-0-121.html
acedpogi
Occasional Advisor

Re: DL380 G6 with 2 CPU issue

hi, what is the exact model of cpu are you using? do you have redundant power supply?
Shyna
Frequent Advisor

Re: DL380 G6 with 2 CPU issue

No redundant power supply and the CPU type is Intel Xeon E5220 2.27GHZ.

Re: DL380 G6 with 2 CPU issue

Hi,

DL380 G6 not support Intel Xeon E5220. check this link for additional parts

http://h18004.www1.hp.com/products/quickspecs/13234_div/13234_div.HTML

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Regards.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.

Re: DL380 G6 with 2 CPU issue

What is the DL380 G6 product number?
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
Shyna
Frequent Advisor

Re: DL380 G6 with 2 CPU issue

The P/N is 470065-082. How come one CPU is working on the server if it doesn't support this CPU?

Re: DL380 G6 with 2 CPU issue

Compatible part numbers below for second cpu. Please check.

496064-001: Processor heat sink kit - 80W
490073-001: Intel Xeon Quad-core processor E5520 - 2.6GHz (Nehalem, 5.86 GT/s front side bus, 8MB Level-3 cache, Hyperthread, Turbo, 80W TDP)

If the parts are correct. then firmware and bios update.

regards.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
Lenny_11
Advisor

Re: DL380 G6 with 2 CPU issue

Hello,

Neither one of the part numbers are even listed in the specs page of the DL380 G6:

http://h18004.www1.hp.com/products/quickspecs/13234_na/13234_na.html

Where did you get those part numbers from?

Thanks