DL380 G7: Failed to upgrade CPUs

[notooth]

My DL380 G7 used to work with 2 X5672 CPUs until upgraded it with 2 L5640 CPUs. The green led on the Cache module connector blinked once per second, and the server did not boot to the HP logo. Now I switch back to X5672s, and I get the same problem. Can anyone help me fix this issue?

[Anu_K]

Hello,

Please make sure the pins/socket is not damaged during the upgrade procedure. 

I also found this troubleshooting guide which may help you to fix this issue: http://h10032.www1.hp.com/ctg/Manual/c00257512.pdf

Hope it helps!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[notooth]

Is it possible to know if the pins/socket is damaged? I was very carefully during the upgrade procedure. The CPU leds were off on the Systems Insight Display. When there was a CPU in the slot 1 only, the server run fine. When there was a CPU in the slot 2 only, the server booted to the HP logo and said "processor in incorrect slot". Is it an indicate that the CPU slots are not damaged?

[SanjeevGoyal]

Hello,

May be any damage in the server or processor PIN damaged.
Check the server one by one processor to isolate the issue.

Flow the below HP ProLiant DL380 G7 Server - LED Indicators link to isolate the issue.

https://support.hpe.com/hpesc/public/docDisplay?docId=c02215382&docLocale=en_US

If you feel this was helpful please click the KUDOS! thumb below!   
Regards,