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тАО06-20-2021 11:09 PM - edited тАО06-21-2021 04:20 AM
тАО06-20-2021 11:09 PM - edited тАО06-21-2021 04:20 AM
DL380 G7: Failed to upgrade CPUs
My DL380 G7 used to work with 2 X5672 CPUs until upgraded it with 2 L5640 CPUs. The green led on the Cache module connector blinked once per second, and the server did not boot to the HP logo. Now I switch back to X5672s, and I get the same problem. Can anyone help me fix this issue?
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тАО06-21-2021 09:53 PM
тАО06-21-2021 09:53 PM
Re: DL380 G7: Failed to upgrade CPUs
Hello,
Please make sure the pins/socket is not damaged during the upgrade procedure.
I also found this troubleshooting guide which may help you to fix this issue: http://h10032.www1.hp.com/ctg/Manual/c00257512.pdf
Hope it helps!
Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."
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тАО06-22-2021 06:37 AM - edited тАО06-22-2021 07:22 AM
тАО06-22-2021 06:37 AM - edited тАО06-22-2021 07:22 AM
Re: DL380 G7: Failed to upgrade CPUs
Is it possible to know if the pins/socket is damaged? I was very carefully during the upgrade procedure. The CPU leds were off on the Systems Insight Display. When there was a CPU in the slot 1 only, the server run fine. When there was a CPU in the slot 2 only, the server booted to the HP logo and said "processor in incorrect slot". Is it an indicate that the CPU slots are not damaged?
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тАО06-23-2021 11:15 PM
тАО06-23-2021 11:15 PM
Re: DL380 G7: Failed to upgrade CPUs
Hello,
May be any damage in the server or processor PIN damaged.
Check the server one by one processor to isolate the issue.
Flow the below HP ProLiant DL380 G7 Server - LED Indicators link to isolate the issue.
https://support.hpe.com/hpesc/public/docDisplay?docId=c02215382&docLocale=en_US
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]