ProLiant Servers (ML,DL,SL)

DL380 G7: Where are the USB 2.0 ports?

 
notooth
Occasional Advisor

DL380 G7: Where are the USB 2.0 ports?

HP DL380 G7 specifications says that it has 5 USB 2.0 ports, but my OS says that it has only 1 USB 2.0 port:

$ lspci -v | grep USB
00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1 (prog-if 00 [UHCI])
Subsystem: Hewlett-Packard Company 82801JI (ICH10 Family) USB UHCI Controller
00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2 (prog-if 00 [UHCI])
Subsystem: Hewlett-Packard Company 82801JI (ICH10 Family) USB UHCI Controller
00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3 (prog-if 00 [UHCI])
Subsystem: Hewlett-Packard Company 82801JI (ICH10 Family) USB UHCI Controller
00:1d.3 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6 (prog-if 00 [UHCI])
Subsystem: Hewlett-Packard Company 82801JI (ICH10 Family) USB UHCI Controller
00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1 (prog-if 20 [EHCI])
Subsystem: Hewlett-Packard Company 82801JI (ICH10 Family) USB2 EHCI Controller
02:00.4 USB controller: Hewlett-Packard Company Integrated Lights-Out Standard Virtual USB Controller (rev 01) (prog-if 00 [UHCI])

How can I fix this issue?

 

4 REPLIES 4
cesarpegado
Valued Contributor

Re: DL380 G7: Where are the USB 2.0 ports?

the server should have 2 front, 2 back and 1 internal.

Does device manager have unknown devices? just wondering if you deployed the OS correctly?

Also i should think in the BIOS you can disable ports? have you maybe disabled all external usb ports?

notooth
Occasional Advisor

Re: DL380 G7: Where are the USB 2.0 ports?

The BIOS says that 4 of the USB ports are 1.1. Here is the screen shot. I did not disable them in the BIOS.

SanjeevGoyal
HPE Pro

Re: DL380 G7: Where are the USB 2.0 ports?

Hello,

I would suggest, you have to log a proper case with HPE, and share the appropriate logs for further analysis.

If you feel this was helpful please click the KUDOS! thumb below!   
Regards,


I am a HPE Employee

Accept or Kudo

notooth
Occasional Advisor

Re: DL380 G7: Where are the USB 2.0 ports?

Please guide me log a proper case with HPE.