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DL380 G9 cache problem

 
Visitor

DL380 G9 cache problem

I have a DL380 G9 server showing fatal error as below.

"Smart array p840 in slot 2 cache status problem detected. Cache in this computer has a problem. To prevent data loss, configuration changes to this controller ar not allowed. Please replace the cache to be able to continue to configure this controller"

I have a spare cache. will the cache replacement solve the issue without lossing any configuration??

3 REPLIES 3
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HPE Pro

Re: DL380 G9 cache problem

Hi,

I believe you should replace the Cache module to fix this issue.

However please verify following:

Does ILO console indicate cache module status as "failed" and the SSB/capacitor status as "OK."

You can also check in SSA:

Cache status
cache status details
Cache disable reason

If battery/capacitor is OK but Cache status shows failed then please replace the Cache module.

 

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Regards,

Sudhir

I work for HPE
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Visitor

Re: DL380 G9 cache problem

Thanks for your reply.

There also a warning that the batteries/capacitors are charging for the same cache.

Highlighted
HPE Pro

Re: DL380 G9 cache problem

Hi,

Battery charging status is normal, it does not cause cache failure..

Regards,

Sudhir

I work for HPE
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