- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- DL380 Gen 9 drivers are not correctly installed
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-28-2015 05:34 AM
07-28-2015 05:34 AM
OS: Windows Server 2008 R2
Server: DL380 Gen 9
GPU: AMD FirePro R5000
Hi Everyone,
We are having some difficulties in installing this AMD FirePro card in a DL380 Gen9 Server.
(we also use this card in a DL380 Gen8 without any problems)
We are using this card for PCoIP purposes, everything works except USB inputs for our mouse and keyboard.
The problem is issued down to 2 drivers which cannot be started (see attachment)
- Standard Enhanced PCI to USB Host Controller
- Standard OpenHCD USB Host Controller
Windows device manager says: This device cannot start.
What have we tried so far:
- Update to the laster HP Proliant support pack (2015)
- Uninstall // reinstall the drivers
- Update windows patches.
- Reinstall the entire server
- Tested the hostcard in another pc (DL380 Gen8) this works fine.
Does anyone know why these 2 drivers cannot be started?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-29-2015 09:52 PM
07-29-2015 09:52 PM
Re: DL380 Gen 9 drivers are not correctly installed
Hi,
As far as I know, AMD FirePro R5000 is not made for Servers. Its suitable for WorkStations.
HP Workstation Graphics
http://www8.hp.com/in/en/campaigns/workstations/certified-hardware.html
Server Computational and Graphics Accelerators
http://www8.hp.com/us/en/products/server-comp-graphic-accelerators/
I would recommend only one step to fix this issue:
Make sure that windows does not automatically download and install Video drivers through windows update. Change windows update settings accordingly or just disconnect from internet during the manual clean uninstallation of old and installation of new catalyst driver package.
May be these links will help you in some way:
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx
http://www.techspot.com/drivers/driver/file/information/16748/
BTW, I have no idea why this card works on Gen8 and not on Gen9.
Thank You!
I am a HP employee
__________________________________________
Was the post useful? Click on the white KUDOS! Thumb below to say Thank You!
Useful Links for ProLiant Servers
Self Solve Options for ProLiant Servers
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2015 04:35 AM
08-31-2015 04:35 AM
SolutionThanks for your reply, however we already disabled windows update but the problem is still there.
However we did found a solution to our problem and I would like to share it with you:
We have disabled PCIe native mode and the card worked! (its like magic) ;-)
Here is what we did:
In order to disable PCIe native mode, follow these steps:
- Open the start menu and type cmd in the search box
- Right-click on CMD.exe and select Run as administrator
- In the command window, type bcdedit /set pciexpress forcedisable
- Reboot your computer
This solved our problem with all the devices which "cannot start"