- Community Home
- >
- Servers and Operating Systems
- >
- ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- DL380 Gen9 Embedded diags reports system board fai...
-
- Forums
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-15-2019 09:13 AM
08-15-2019 09:13 AM
DL380 Gen9 Embedded diags reports system board failure
I have a DL380 Gen9 that was working fine until I restarted it yesterday. It shut down, but when coming back up it finishes post and starts booting windows, and just about when I would expect to see the HPE logo replaced by a windows lock screen, the screen goes black and post starts all over again.
I've tried everything I can think of from a software angle, dism repair, system file check, last known good config, etc, but I can't seem to get it to boot to windows, not even to safe mode. Even tried restoring the system volumes from the prior day's backup, to no avail.
At that point, I started thinking maybe it's a hardware issue, even though ilo reported everything as healthy. Booted to UEFI embedded diagnostics and ran the quick test, and sure enough the system board test failed with:
Failure ID Q0DBT1-0009P3-WPW6L1-04FB03
Failed Driver: Smart Array SAS Driver v9.62
Failed Controller: Smart Array P440ar Controller (PCIRoot(0x0)/PCI(0x1,0x0)/PCI(0x0,0x0))
Can anyone tell me what that failure ID represents?
Searching for more information, I came across this advisory which could be relevant, but I'm not certain. I did updated the system rom just in case, but the server still fails the system board test.
Do I actually have a hardware failure here, or is this a firmware issue making it look like bad hardware?
Thanks,
Steve
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-19-2019 01:19 PM
08-19-2019 01:19 PM
Re: DL380 Gen9 Embedded diags reports system board failure
Hi,
What are the firmware versions of the storage controller, BIOS and iLO installed?
Regards,
Shruthi (HPE Employee)

Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2021 Hewlett Packard Enterprise Development LP