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DL380 Gen9 not seeing internal usb drive

Kerry Quillen
Frequent Advisor

DL380 Gen9 not seeing internal usb drive

I have a DL380 Gen9 that boots ESXi from internal 4gb thumb drive.  There are no local hard drives.  There is an external array.  Today, I took the server down and added it to our Oneview console as a managed server and appled a profile.  This profile is the same one I use for all of our DL380 Gen9's (50+).  AFter the profile was applied I powered on the server and it failed to boot from the thumbdrive.  The only change the Oneview profile makes is to change boot mode from UEFI to Legacy.  So I naturally removed the profile and set boot mode back to UEFI but it still won't boot.  Overriding  boot order (force usb boot) does not work.  I then booted from ESXi ISO image to see if detected the USB as a potential install location and it did not.  Even stranger is that it also did not see the external array.  I've used this troubleshooting method many times to determine if thumbdrive is bad or the image is corrupt.  It always sees the external array even if the thumbdrive is bad. I have not tried a new thumbdrive yet as the site is remote.  Thoughts?