DL380 SCSI CPQ errors

[Jeff Tolly]

Have noticed the following errors with our DL380 and our tape library and was curious on how to correct them?

All our Event 11's are CPQFCALM's and 9's vary between CPQFCALM and CPQCISSM's.

Event Type: Error
Event Source: cpqfcalm
Event Category: None
Event ID: 11
Date: 10/23/2002
Time: 2:04:48 PM
Description:
The driver detected a controller error on \Device\Scsi\cpqfcalm1.
Data:
0000: 0010000f 006a0001 00000000 c004000b
0010: 00000409 00000000 00000000 00000000
0020: 00000000 00000000 000000ff 000000ff
0030: 000000ff 00000005

Event Type: Error
Event Source: cpqfcalm
Event Category: None
Event ID: 9
Date: 1/31/2003
Time: 4:53:29 PM
Description:
The device, \Device\Scsi\cpqfcalm1, did not respond within the timeout period.
Data:
0000: 0010000f 006a0001 00000000 c0040009
0010: 50000101 00000000 00000009 00000000
0020: 00000000 00000000 00000000 00000002
0030: 00000001 00000007

Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 9
Date: 2/19/2003
Time: 9:48:02 PM
Description:
The device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.
Data:
0000: 0010000f 006a0001 00000000 c0040009
0010: 50000101 00000000 00000688 00000000
0020: 00000000 00000000 00000000 00000007
0030: 00000000 00000007

Seems like a timeout issue and how can I configure this?

[Edward Latzko]

Try updating the BIOS. Here is the link.

http://h18023.www1.hp.com/support/files/server/us/winroms.html

I had the same issue and this resolved it for me.

[Terry Hutchings · Accepted solution]

I believe it's likely there may be a problem with one of the GBICs in the fibre channel. The cpqfcalm is from the Fibre Channel Arbitrated Loop Manager driver.

The event id 11s and 9s with the source of cpqfcalm are most likely being caused by the same issue. The first 32bit value in line 0010, 00000409, indicates it's a laser fault. This usually means there's a problem with a GBIC.

The other error with cpqcissm as the source is most likely coming from a 5300, 532, or 5i. I would recommend checking the termination/cabling to the drives attached to this controller.

[Terry Hutchings]

Also I would recommend updating the driver for the array controller.